Tool Rental Associate Part-Time - 7258 Lloydminster

The Home Depot•City of Lloydminster, AB

9d•Onsite

About The Position

The Home Depot is seeking a Tool Rental Associate who is passionate about helping customers succeed with their projects. This role involves providing fast, friendly service by actively seeking out customers, assessing their needs, and guiding them to the right solutions. Sales Associates are expected to have strong department and product knowledge, provide information on product features, and be familiar with related items to facilitate complete project sales. The position emphasizes customer service, including greeting, engaging, and thanking customers, and providing basic service across departments. Associates are focused on understanding and resolving customer needs.

Requirements

Communicates Effectively
Customer Focus
Interpersonal Skills
High School Diploma or equivalent

Nice To Haves

1 to 2 years Retail or Trade experience

Responsibilities

Ensures Customer Satisfaction Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean
Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services
Follows all safety policies and procedures, Loss Prevention policies and procedures