Tool Rental Associate: Part Time Temp - CHILLIWACK

The Home Depot•Chilliwack, BC

10d•Onsite

About The Position

The Home Depot is seeking a Tool Rental Associate who is passionate about helping customers succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects. This role is ideal for individuals who are naturally curious and eager to learn. Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, provide information on product features, and are familiar with related items to facilitate complete project sales. Associates are expected to greet, engage, and thank every customer in their department and provide basic service in adjacent departments, focusing on customer service and problem-solving.

Requirements

High School Diploma or equivalent
1 to 2 years Retail or Trade experience

Responsibilities

Ensures Customer Satisfaction Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean
Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services
Follows all safety policies and procedures, Loss Prevention policies and procedures