Tolls Attendant - [FTS] Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

3d•Onsite

About The Position

The Tolls Attendant is responsible for all aspects of the toll booth operation, to include safety, friendliness, cleanliness and line speed within assigned areas. This role involves greeting guests, providing excellent customer service, processing parking ticket sales and online sales, handling cash and credit card transactions, managing cash funds and deposits, promoting parking options, and facilitating traffic flow. The attendant will also complete daily reports, operate in various weather conditions, maintain a sense of urgency to reduce guest wait times, and assist with other parking area needs. Additionally, they will wear a themed costume, attend training, comply with safety and security directives, react calmly in emergencies, and maintain confidentiality.

Requirements

Must be minimum of 14 years of age.
Must be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processors.
Must successfully complete a pre-employment background check including drug screen.
Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
Must be self-motivated and discipline.
Must be able to prioritize and complete work assignments on a timely basis.
Must maintain strict confidentiality and judgment regarding privileged information.
Must be willing to constantly improve.
Must have professional appearance with good personal hygiene.
Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
Must promote and support a “team” work environment by cooperating and helping co-workers.
Must adapt to changes easily.
Must tolerate a fast-paced environment.
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
Must be able to remain attentive and alert.
Excellent verbal communicator – accurate, consistent and detailed.
Able to display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
Must have manual dexterity necessary to complete all job duties.
Able to work in a small, confined area.
Able to comprehend instructions and retain information.
Able to learn additional ticketing system functions.
Able to move about and react quickly in emergency situations.
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
Give two weeks’ notice for requested days off and have all necessary schedule changes approved by leadership.
Able to tolerate stress due to job responsibilities and serious consequences of making an error.
Able to operate a fire extinguisher.
Able to tolerate detergents and chemicals.
Able to be flexible to handle frequent changes in priorities.
Must be willing to perform other work functions as assigned.
Able to memorize safety standards & scripted material.
Able to memorize cash handling procedures.
Above average attention to detail and accuracy of information.
Must be able to learn computer, Ticket Sales System, computer scanning equipment, and printer equipment.

Responsibilities

Greets guests and initiates friendly interaction. Provide guest excellence, which exceeds expectations, answers questions, and provides park information.
Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented.
Accurately sells parking tickets and processing online sales.
Efficiently processes cash and credit card transactions in accordance with accounting procedures.
Provides directions to meet Guest needs for refunds, exchanges and other special needs.
Manages cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily.
Promotes the value of Preferred and Valet Parking.
Facilitates traffic in areas of responsibility to ensure smooth and consistent flow of traffic.
Completes daily written reports and turn in any necessary paperwork to Cash Office.
Operates vehicles/work each position in all weather conditions.
Maintains a sense of urgency toward area of operation to reduce Guest wait time.
Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items.
Assists with other areas in parking as needed/requested by Management.
Wears and maintains a themed costume issued by Dollywood.
Performs special projects as directed by Management.
Attends all required Training Classes and Meetings.
Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times.
Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required.
Visually observes guest actions during operation to prevent safety hazards.
Initiates friendly interaction with guests.
Works varying hours and at different areas when needed.
Maintains confidentiality at all times.
Follows all safety standards to include reporting any violation of standards.