Tolling Industry Management Consulting Principal Director

Accenture•St. Louis, MO

1d•$138,800 - $434,000•Remote

About The Position

The Tolling Industry Principal Director is a recognized thought leader and senior practice builder who brings unparalleled expertise in tolling domain knowledge, industry strategy, and transformational program delivery. The Principal Director is accountable for driving the growth of Accenture's tolling consulting practice—originating and closing new client relationships, shaping and winning large-scale opportunities, and delivering transformational outcomes across the full tolling ecosystem. This leader sets the strategic direction for engagements, mentors the next generation of tolling consultants, and serves as a trusted advisor to agency executives and government leaders navigating the most complex challenges in the industry.

Requirements

A minimum of 12 years of high-value consulting experience with proven expertise in the tolling, transportation, or public sector industries
A minimum of 12 years of public service or transportation industry experience, including substantial tolling-specific work
Mastery-level tolling domain knowledge across the full ecosystem: back office systems (enterprise billing, customer account management, interoperability hubs, financial reconciliation, violation processing, and enforcement); customer service operations (multi-channel service delivery, digital transformation, contact center strategy, escalation frameworks, and equity considerations); and roadside systems (tolling technology architecture, gantry and lane systems, transponder and tag management, tolling enforcement technologies, and emerging vehicle detection platforms)
Comprehensive, current understanding of the tolling industry competitive landscape—including deep familiarity with major technology vendors and system integrators, peer agency strategic initiatives, emerging market entrants, and the regulatory, legislative, and policy environment shaping tolling at the state and federal level
Demonstrated ability to qualify, shape, and drive large-scale new business opportunities within the tolling sector, including leading proposal development, executive-level positioning, orals presentations, and strategic partnership negotiations

Nice To Haves

Hold a bachelor's degree or advanced degree in a related field
Industry strategy and consulting thought leadership, with a track record of bringing transformative insights to clients and to the broader industry
Authoritative understanding of the challenges and opportunities facing the tolling industry, including but not limited to: multi-agency and multi-state interoperability, revenue leakage and violation enforcement strategies, the transition to cashless and all-electronic tolling, customer equity and accessibility, workforce modernization, and the long-term sustainability of toll-funded infrastructure
Served in an executive advisory capacity for a major tolling authority or state DOT
Led the development of new tolling market strategies, business development playbooks, or industry-specific service offerings
Experience structuring and leading P3 (public-private partnership) arrangements, major tolling system procurements, or complex multi-agency program governance structures
Deep knowledge of and ability to advance new innovations within tolling—including connected and autonomous vehicle tolling, open tolling architectures, AI-driven customer and operations platforms, tolling-as-a-service business models, real-time data analytics for revenue management, and mobility-as-a-service integration
Proven ability to lead and inspire large, matrixed, multi-disciplinary teams across client personnel, technology partners, subcontractors, and internal practice resources—modeling collaborative leadership and fostering a team-first culture
Experience with public speaking, publications, trade journal coverage, or active participation in trade associations relevant to the tolling industry (e.g., IBTTA, TRB, AASHTO, state tolling coalitions)
Experience mentoring and sponsoring senior consulting talent and building high-performing tolling practice