Tolling Industry Management Consultant

Accenture•Austin, TX

1d•Remote

About The Position

Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients. People in our Public Service group serve an array of clients across state and local government, non-profit, and transportation and tolling industries. The Tolling Industry Consultant will support the design and implementation of business changes that drive transformation in tolling agencies and transportation authorities, focusing on tasks relating to people, process, and technology. Working as part of a collaborative team, the Consultant will contribute to client engagements across back-office operations, customer service, and roadside systems, developing foundational tolling domain knowledge while delivering meaningful outcomes under the guidance of senior practitioners. Ability to travel 75–100%.

Requirements

A minimum of 3 years of public service, transportation, or tolling industry experience
A minimum of 2 years of experience supporting large-scale operational or technology engagements
Foundational knowledge of the tolling industry, including an awareness of back-office systems (billing, account management, customer service platforms), roadside systems (transponders, gantries, toll collection equipment), and customer service operations

Nice To Haves

Bachelor's degree
Consulting or advisory experience in a transportation or tolling context
Demonstrated ability to work effectively within a team structure, contributing to workstreams and meeting project deadlines
Awareness of the competitive landscape in the tolling industry, including key vendors, technology providers, and peer agencies
Curiosity about emerging innovations in tolling, such as all-electronic tolling (AET), cashless tolling, interoperability standards, and connected vehicle technologies
Hands-on exposure to tolling back-office platforms or roadside technology deployments
Innovative ideas and a continuous improvement mindset
Experience supporting client-facing presentations or stakeholder workshops

Responsibilities

Support the design and implementation of business changes that drive transformation in tolling agencies and transportation authorities, focusing on tasks relating to people, process, and technology.
Contribute to client engagements across back-office operations, customer service, and roadside systems.
Develop foundational tolling domain knowledge.
Deliver meaningful outcomes under the guidance of senior practitioners.