Toll Plaza Supervisor- Exit 173

Ohio Turnpike and Infrastructure Commission • Oh, OH

1d • Onsite

About The Position

The Ohio Turnpike & Infrastructure Commission is seeking a Toll Plaza Supervisor to work in our Toll Operations Department at the Exit 173 Interchange (Cleveland). This role is responsible for the toll plaza facility, toll plaza staff, and the service provided to customers. The position involves organizing, coordinating, and managing daily operations, scheduling personnel, overseeing toll collection, and maintaining employee records. The supervisor will advise the District Toll Supervisor of traffic and employee issues, address employee concerns, mediate conflicts, and evaluate performance. Responsibilities also include ordering supplies, providing training, enforcing policies, and responding to emergency situations. The role may involve traffic control, working toll lanes, and assisting with snow removal. The supervisor must be accessible 24/7 and able to work in an unpredictable field environment, including responding to emergencies, driving long distances, lifting up to 40 pounds, and working varying schedules.

Requirements

• High School Diploma or GED with a business background (e.g. college courses, seminars and/or business/management exposure).
• Knowledge and prior field experience of toll plaza operations.
• Experience in supervision; employee training and development; dispute resolution.
• Familiarity with Ohio Turnpike & Infrastructure Commission policies and procedures.
• Experience with labor relations and contract administration.
• Must be accessible 24 hours a day, 7 days a week.
• Must be able to meet the demands of an unpredictable field environment (e.g. responding to emergency situations; driving long distances; being able to lift or move at least 40 pounds; work varying schedules).

Nice To Haves

• For external candidates- developed after employment
• Internal Candidates Only (Additional Criteria for Consideration)
• No major discipline received in the previous two (2) years.
• Good attendance record and evaluations.
• Must be a current Assistant Toll Plaza Supervisor.
• External candidates will only be considered if possessing recent relevant Supervisory/Management experience as well as cash handling experience.
• Knowledge and prior field toll experience is preferable.
• Labor Management experience a plus.

Responsibilities

• Responsible for toll plaza facility, toll plaza staff and the service provided to Ohio Turnpike & Infrastructure Commission customers.
• Organize, coordinate and manage the everyday operations of the toll plazas
• Schedule toll plaza personnel.
• Oversee toll collection.
• Maintain field employee records.
• Advise District Toll Supervisor of traffic concerns and employee issues.
• Address employee concerns; mediate and resolve employee conflicts; evaluate job performance of toll plaza staff.
• Order necessary uniform items and toll plaza supplies.
• Provide initial training of employees and the necessary daily instruction to maintain and/or improve employee performance.
• Enforce Commission policies, rules and regulations and ensure that all procedures are followed pursuant to the Toll Operations Manual.
• Issue discipline to employees; follow collective bargaining agreement; act as Commission representative in departmental Step 1 grievances.
• Respond to emergency situations involving the toll plaza, the staff and Ohio Turnpike customers (e.g., contacts maintenance personnel, requests emergency assistance from law enforcement officers and emergency medical assistance from local fire departments).
• Oversee traffic control which may include flagging traffic, maintaining traffic cones and barrels, and measuring vehicles to ensure that legal vehicle dimensions are not exceeded.
• May be required to work the toll lanes (e.g., during relief periods, circumstances requiring customer intervention, emergency situations).
• May be required to spread salt on sidewalks and/or assist with snow removal in inclement weather.
• Perform any other duties as may be assigned by the District Toll Supervisor.

Benefits

• Salary range for this position is $85,827.56 - $104,189.28 commensurate with experience.
• Medical, Dental, Vision and Prescription Benefits with employee contributions
• Company paid Life, Optional Life, AD&D, and Supplemental Insurance offered
• Participation in the Ohio Public Employees Retirement System (OPERS)
• Voluntary Deferred Compensation Plan participation
• Tuition Reimbursement Program
• Complimentary Parking
• Direct Deposit

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED