Toll Systems Analyst

Ferrovial•Dallas, TX

2d•Onsite

About The Position

The Toll Operations Analyst is responsible for monitoring and supporting day to day operations of the back-office systems to ensure on-time and accurate billing of toll transactions; accurate toll rate revenue and traffic; ensuring managed lane customers experience is a predictable and reliable experience. The Toll Operations Analyst also actively participates in the implementation and testing of back office systems, tracks results and records and escalates system performance issues, while also supporting the development and publishing of applicable reports within our data warehouse and reporting systems.

Requirements

Bachelor’s degree in IT, computer science, business or a related field preferred
1+ years’ experience in the field of toll operations, banking, medical or another transaction processing environment.
Experience in extracting, sampling, and visualization of large data sets.
Excellent Communication skills
Excellent analytical skills
Effectively manage tasks, deadlines and individuals through vendor contracts
Ability to interact with colleagues in a self-managed team structure
Must be able to multitask, problem solve, and implement innovative processes within a fast paced environment
Experienced in training, supporting and motivating operational staff
Knowledge of IT network communications and systems
Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word, Power BI, Power Point and basic PC processing.
Working Knowledge of Azure Data Bricks

Responsibilities

Reconciliation and Analysis: Rating the daily toll rate gaps using Toll System Module
Analyze and review daily toll rates processed by tolling system, identify discrepancies, possible issues and escalate as needed
Analyze transactions generated from the roadside, to ensure timely and accurate data transmission and data validation of transactions and escalate as needed
Analyze and trend all uncollectable transactions from back office system and provide recommended solution to reduce the revenue impact
Analyze and trend revenue adjusted transactions from Toll Service Provider and provide recommended solution to reduce the revenue impact
Analyzing trends, identifying insights, and presenting recommendations to executives
Developing visual reports, dashboards and KPI scorecards using Power BI visualization tool and Azure Databricks SQL analysis.
Monitor daily alarms notifications and escalate as needed
Validate daily and monthly reports
Perform reconciliation of the invoices and payments processed
Prepare monthly and quarterly operational reports for upper management
Operational Activities: Provide support during internal and external audits
Create and review operational process and procedure documents, ensuring accuracy and updating as necessary
Responsible to work with the Central Systems to develop back office system enhancements and report system operational constraints, deficiencies and defects.
Manage Concession and Non-Concession Exempt users and generate monthly reports
Actively participate in the review of test cases to ensure compliance to all operational, technical and performance requirements, identify operational shortcomings, identify CDA non-compliance items and ensure usability
Actively participate in system integration and user acceptance testing
Develop and maintain supporting user documentation and training materials.
Create ad-hoc queries, design reports, and publish reports leveraging Microsoft Power BI and other applications within the Microsoft suite of products.
Ensuring that production is running smoothly
Monitoring and identifying all issues that come up
Performs other job-related duties as assigned