Toll Equipment Technician III

CAI•Portage, IN

5d•Onsite

About The Position

We are looking for a motivated Toll Equipment Technician III ready to take us to the next level! If you have 4+ years of experience in electronic equipment maintenance, toll systems, or related field and demonstrated experience leading technical projects and mentoring technical staff and are looking for your next career move, apply now. We are looking for a Toll Equipment Technician III to serve as technical expert and lead technician responsible for advanced diagnostics, complex system installations, and technical oversight of toll collection equipment. This position will be full-time and onsite in Portage, IN

Requirements

Expert ability to read and interpret complex schematics, parts/wiring diagrams, network topology diagrams, and system architecture documentation
Ability to establish comprehensive test procedures and validation protocols
Ability to analyze system performance and recommend improvements
Expert skill in the use of volt/amp meters, oscilloscopes, frequency counters, network analyzers, protocol analyzers, and specialized diagnostic equipment
Advanced ability to recognize and diagnose component failures and system integration issues
Skilled in reading and interpreting technical documents including complex wiring schematics, equipment manuals, and engineering specifications
Advanced knowledge of computer networks principles, network protocols, and computer repair
Advanced knowledge of electronic theory and practical applications
Advanced knowledge of Fiber Optic systems, splicing, and testing
Advanced knowledge of Radio Frequency (RF) Systems, antenna systems, and RF troubleshooting
Advanced knowledge of CCTV Systems, video management platforms, and IP camera systems
Knowledge of SCADA Systems and industrial control systems
Knowledge of facilities maintenance and environmental monitoring systems
Advanced knowledge of toll collection systems, revenue equipment, and toll operations
Excellent oral and written communication skills, including technical documentation
Strong leadership and mentoring abilities
Ability to manage multiple priorities and coordinate with various departments
Ability to work at a height of thirty (30) feet
Ability to lift fifty (50) pounds
Must possess and maintain a valid driver's license
Must pass drug test within 30 calendar days prior to start date
Must successfully complete and pass all company safety training
Candidate is required to be available for priority on-call rotation after normal working hours
Must be available to work assigned shifts (6 AM to 3 PM or 2 PM to 10 PM) and flexible hours for project work
Must report to work within seven (7) minutes before scheduled shift time
Must provide at least 24 hours' notice if unable to make scheduled shift
Overnight travel may be required for training, projects, or emergency support
Must comply with all ITRCC Employee Handbook requirements
Must be able to participate in weekly project work and team meetings
4+ years of experience in electronic equipment maintenance, toll systems, or related field and demonstrated experience leading technical projects and mentoring technical staff
Proven track record of resolving complex technical issues across multiple integrated systems
Associate's Degree in Information Systems Technology, Electronics, Computer Science, or related field required

Nice To Haves

Industry certifications in networking, electronics, or related fields preferred (e.g., CompTIA Network+, A+, or equivalent)
Fiber optic certification preferred
Experience with toll collection systems, intelligent transportation systems (ITS), or similar complex automated systems highly preferred
Bachelor's degree preferred, or equivalent experience

Responsibilities

Serves as technical expert and lead technician responsible for advanced diagnostics, complex system installations, and technical oversight of toll collection equipment
Provides technical leadership, training coordination, and serves as primary escalation point for complex technical issues
Performs advanced troubleshooting and resolution of significant equipment malfunctions that are beyond the capability of junior and mid-level technicians to isolate
Coordinates with Toll Maintenance Supervisors on complex operational issues and system-wide problems
Determines root cause of complex equipment malfunctions across multiple integrated systems including lane controllers, networking equipment, server systems, and software applications to locate source of trouble and implement comprehensive solutions
Performs and oversees advanced preventative maintenance programs, analyzing trends and recommending improvements to maintenance procedures and schedules
Ensures optimal equipment performance and minimizes downtime
Performs advanced equipment hardware installation and cable termination, including coaxial, CAT 5, and fiber optic cabling
Performs toll equipment software configuration, network device IP configurations, and Radio Frequency (RF) configuration and troubleshooting
Utilizes advanced software tools to diagnose and troubleshoot various tolling equipment. Performs complex software troubleshooting in Windows, Unix, and Linux environments
Troubleshoots equipment networking issues across LAN, video, and discrete signaling systems
Interprets complex wiring schematics, network diagrams, and system architecture documentation for use in advanced troubleshooting, system modifications, and equipment upgrades
Performs installation, advanced corrective/preventative maintenance, configuration, and monitoring of CCTV cameras
Assists Toll Maintenance Supervisors with the installation and testing of equipment at existing and new tolling sites, including installing conduit, running wiring, installing equipment mounting hardware, and installation of tolling equipment
Provides comprehensive training to technicians on advanced systems, new equipment, and complex troubleshooting procedures. Develops training materials and job aids as needed
Performs toll system equipment installations, repairs, testing, configurations, and inspections for new and upgraded systems
Manages toll system inventory control and recommends spare parts requirements based on failure analysis and preventative maintenance trends
Completes corrective and preventative and inventory management forms as required, ensuring accurate documentation in the incident management systems and inventory management systems
Participates in project work and team meetings, providing technical input on system improvements, equipment selection, and maintenance optimization
Available for priority after-hours on-call rotation for critical system failures with the ability to travel to affected locations as required
Performs other duties as assigned