Toishanese Interpreter

LanguageLine Solutions

96d•Remote

About The Position

LanguageLine Solutions is hiring a Work at Home Bilingual Toishanese-English Video-Phone Interpreter. This role involves handling calls on demand to interpret conversations between Toishanese and English speakers across various industries, including healthcare, 911, first responders, education, government agencies, and business. The interpreter must process information quickly, understand cultural differences, use appropriate terminology, and be professional and courteous. The role requires verbal translation, not written translation, and is a remote position requiring a quiet and secure home office environment. The company provides industry-leading training, opportunities for advancement, and operates in a certified ASTM and ISO environment, supported by a Senior Language Specialist and Help Desks.

Requirements

Fluency in Toishanese and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects.
Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
Must be at least 18 years of age.
Legally authorized to work in the US/Canada.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions.
High school diploma or equivalent.
Ability to read and write the requested languages – highly preferred.
Dedicated personal device for business purposes.
Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS.
Tablets (iPadOS or Android) are acceptable.
Smartphones (iOS or Android) are also acceptable.
Restricted brands: Kaspersky products. Huawei hardware.
High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam the majority of the workday.
Must use a headset for prolonged periods of time.
Must be able to operate company provided software and systems to perform all aspects of the job.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.
May be exposed to moderate noise levels; i.e. computer, audio, telephone.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to read and write the requested languages – highly preferred.

Responsibilities

Handle calls on demand and render the meaning of conversations between Toishanese and English speakers.
Break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely.
Recognize sensitive cultural differences.
Be professional and courteous at all times.
Use appropriate terminology and understand common industry procedures and practices.
Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Participate in online, video and audio training sessions.
Deliver interpretation services via video and expediently type data on a dedicated device.
Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
Maintain a professional demeanor throughout the video and audio interpreting sessions at all times.
Remain calm during video and audio interpreting sessions, especially in emergency situations.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions, in compliance with protocol.
Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Remain on calls for extended periods without breaks due to the nature of the call or experience high call volumes.
Provide the required, company standards of service within a dynamic environment.