EBIT Technology Operations Center (TOC) Analyst

General Dynamics Electric Boat • Groton, CT

1d • Onsite

About The Position

The EBIT Technology Operations Center (TOC) Analyst serves as the front-line guardian of enterprise technology systems, monitoring critical IT infrastructure and cloud environments in real-time. The TOC Analyst ensures operational continuity, rapid IT incident detection, and coordinated response across IT, network, and security domains. This position serves as a bridge between the Network Operations (NOC), IT Service Management (ITSM) organization and the EB Cyber Security Operations (CSOC), providing unified visibility into system health, performance and IT incident management.

Requirements

• Bachelor’s of Science Degree in Information Technology, Computer Science, Cybersecurity,
• 5+ years in IT operations, network operations, or cybersecurity monitoring.
• Experience using SIEM (e.g., Splunk, QRadar, Sentinel), network monitoring (Netbrain, Zabbix), and ITSM systems (ServiceNow), SCCM/INTUNE.
• Must be able to obtain and maintain a Final DOD security clearance.
• Occasional on-call or weekend work required during major IT incidents or maintenance windows.
• Strong understanding of Windows, Linux, and cloud (Azure, AWS, or OCI) environments.
• Excellent verbal and written communication skills with executive presence and strong customer service orientation.
• Ability to handle high-pressure, time-sensitive situations with discretion and professionalism.

Nice To Haves

• CompTIA Security+, Network+, or CySA+
• Familiarity with IT incident response procedures and ITIL/ITSM workflows.
• Microsoft Certified: Security Operations Analyst Associate
• ITIL v4 Foundations
• CCNA or similar network certification

Responsibilities

• Monitor enterprise IT systems, network performance, and system alerts via dashboards, telemetry and visibility tools.
• Conduct real-time triage of events to identify service disruptions, performance degradation, and assist in the remediation for security incidents.
• Execute established runbooks and escalation protocols to resolve or route IT incidents to appropriate Tier 2/3 teams.
• Maintain situational awareness dashboards displaying system performance and metrics, security status, and service health.
• Collaborate with cybersecurity, network, and infrastructure teams to correlate alerts and coordinate IT incident response.
• Manage and update tickets within ITSM platforms (e.g., ServiceNow, Jira, Confluence).
• Support root-cause analysis, reporting, and post-incident review documentation.
• Contribute to continuous improvement of operational monitoring, automation, and alert tuning.
• Participate in 24x7 on-call rotation or shift schedule as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level