To-Go Specialist

Miller's Ale House•Kissimmee, FL

5d•Onsite

About The Position

You don’t just serve our customers amazing food and drinks, you help make sure they have a pleasant and smooth “pick-up” experience. We are looking for individuals with a great personality, integrity, a relentless drive for excellence, and a commitment to always doing what’s right.

Requirements

Must be a minimum of 18 years of age unless otherwise dictated by state law

Nice To Haves

Possesses strong communication skills and the ability to work alone as well as with a team
Ability to multitask and work in a fast-paced environment
Ability to work with numbers and handle cash
Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software

Responsibilities

Arrives to work on time as scheduled in full uniform
Utilizes standard greetings and telephone etiquette when addressing and speaking with Guests via phone
Greets Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet
Follows the “To-Go” steps of service as defined in the training materials
Provides the highest level of service by adhering to all Miller’s Ale House service standards
Works directly with other Team Members to ensure all Guest needs are fulfilled in a timely manner
Ensures menu knowledge to address Guests’ questions, including food allergy issues, while ensuring order accuracy
Maintains a neat and organized work areas to include proper food handling and sanitation protocol
Ensures work areas are stocked and ready for the next scheduled To Go Specialist, as well as cleanliness of work area upon departure
Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times
Washes hands every 30 minutes throughout the shift
Serves all food and alcohol within accordance of company standards and state service requirements
Maintains clean and sanitized work areas
Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard
Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility
Positively communicates with other Team Members and Management to keep one another informed
Provides exceptional service throughout the entire shift
Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked