To Go Specialist - Nights and Weekends

O'Charley's Team Members•Knoxville, TN

4d•Onsite

About The Position

At O’Charley’s, our goal is to satisfy our guests completely so they will return again and again. We want guests to tell their family, friends, and associates about the wonderful experience we provided at O’Charley’s. You were hired because you showed us that you have “A Passion to Serve” – the desire to ensure our guests have a memorable experience every time they visit. Our guests are the reason for our existence. Your paycheck will say O’Charley’s, but our guests are your true employers.

Requirements

Guest relations knowledge
To-Go packaging knowledge
Menu knowledge
Service Sequences knowledge
Telephone etiquette knowledge
Point of Sale operation knowledge
Quality service and standards knowledge
Safety and Security knowledge
Procedures knowledge
Cash handling knowledge
Floor plan knowledge
Specials knowledge
Sidework duties knowledge
Able to continually enter and exit the building, even during inclement weather while carrying to-go orders weighing anywhere from 1-25 pounds.
Able to speak, read, write and understand the primary language of the work location.
Able to perform simple mathematical calculations relating to money handling.
Able to stand and exert well-paced mobility for periods up to multiple hours in length.
Must have a good sense of balance, able to bend, kneel and lift bus pans, trays, etc. frequently weighing up to 25 pounds.

Responsibilities

Be an effective salesperson, understanding food and beverage menus, specials, and promos, and making recommendations.
Ensure guests have a great experience by providing exceptional service.
Make each guest feel appreciated through accommodating actions.
Practice the “Hospitality Halo” (smile, step aside, speak first) with everyone within a six-foot radius.
Work as a team with all O’Charley’s team members.
Communicate clearly and enthusiastically with guests and team members, maintaining an outgoing attitude and self-composure.
Immediately greet guests and ensure prompt and efficient food and beverage delivery.
Serve guests in a timely manner, according to their perfect pace.
Stay organized, thinking and acting quickly and effectively with a sense of urgency.
Have a thorough knowledge of service sequences and guidelines.
Have a thorough knowledge of To-Go accounting procedures.
Have a thorough knowledge of To-Go packaging, preparing and packaging quality products for guests.
Maintain general appearance of To-Go area through cleaning and stocking.
Take pride in personal appearance and the appearance of the work area.
Ensure “Perfect Plate” presentations before items are delivered to guests.
Own and take every action possible to correct any mistakes made.
Ensure all guests leave knowing we cared about their individual situation and that we did everything possible to strive for a win-win situation.