To Go Server, Server Assistant, Food Runner

Stix Restaurant•Fultondale, AL

17d•Onsite

About The Position

This role involves a combination of customer service, order accuracy, and supporting both dine-in and to-go operations. Key responsibilities include handling phone orders with proper etiquette, possessing in-depth menu knowledge to make recommendations, accurately entering and preparing to-go orders, processing payments, and assisting dine-in guests by running food. The position also requires maintaining cleanliness in the kitchen and to-go areas, adhering to food safety procedures, and completing various side-work duties.

Requirements

Proper phone etiquette
Ability to answer guest questions about menu, policies, and directions
Menu knowledge and ability to make recommendations
Attention to detail in order input
Ability to label to-go boxes accurately
Knowledge of bagging procedures
Prompt and polite customer greeting
Ability to read tickets back to customers and verify orders
Proficiency in processing credit card payments
Willingness to assist customers with bags and to their cars
Ability to run hot food to dine-in guests
Teamwork and willingness to help colleagues
Maintain kitchen and to-go area cleanliness
Adherence to food safety procedures
Completion of opening, running, and closing side-work
Completion of daily cleaning duties

Responsibilities

Use proper phone etiquette.
Answer guests' questions regarding restaurant menu, policies, directions, etc.
Know the menu and make recommendations, always getting guests to try new things.
Repeat orders back to customers and make sure dishes are put in correctly.
Pay attention to detail while inputting online orders into the computer.
Label all to go boxes with item names and any modifications.
Bag orders as they come up according to Stix's bagging procedure.
Greet customers promptly and politely as they come to pick up their orders.
Read the ticket back to customers and check bags in front of customers to make sure everything is right and meets their expectations.
Conscientiously process credit card payments and ensure each customer is paid out.
Open doors for customers as they leave and offer to help take bags to car.
Bag to go orders for servers.
Help run hot food to dine-in guests and make sure everything meets the customers' expectations.
Help team members as needed with refills, pre-bussing or anything else the customers need.
Keep the kitchen and to go area clean throughout the shift.
Help maintain restaurant cleanliness and follow food safety procedures.
Complete opening, running, and closing side-work as well as daily cleaning duties.