TMS Technician

LifeStance Health•Canton, MI

14h•Onsite

About The Position

The TMS Technician provides direct care to patients receiving Transcranial Magnetic Stimulation (TMS), a treatment modality for depression. The technician is trained to administer in-office therapeutic treatments under the direction of a physician. The role’s primary responsibilities are administering and managing clinical services and interacting regularly with patients, with additional office administrative work as time allows. The position is based at the listed Bloomfield Hills, Michigan location and may involve occasional travel within the assigned region to provide coverage and promote TMS services in the community.

Requirements

At least two years of related experience in a healthcare setting.
BLS and CPR certification.
Proficiency in Microsoft Office and exposure to data management software.
Experience operating a medical or mechanical device.
Strong communication skills and attention to detail.
Legal authorization to work in the United States.
Awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other aspects of culture.
Ability to sit, stand, bend, talk, hear, and walk as required; lift or move objects weighing up to 25 pounds; and meet the stated vision requirements, with reasonable accommodations as applicable.

Nice To Haves

Certified Medical Assistant certification preferred.

Responsibilities

Explain TMS procedures to patients and answer TMS-related calls with clear, comprehensive information.
Use standard protocols to assess new patients’ eligibility for TMS and schedule initial consultations with the TMS provider at the patient’s preferred location.
Contact patients and answer incoming calls to schedule appointments.
Answer payment inquiries, collect payments, and help resolve outstanding balances.
Review, update, and organize insurance information according to established protocols.
Gather patient information and document, submit, and manage prior authorizations for treatment.
Ensure new-patient paperwork is complete, accurate, and uploaded to the patient chart before appointments.
Send and accept patient forms through the Electronic Health Record.
Coordinate care with internal and external clinicians and exercise good judgment and professionalism.
Use TMS equipment as a member of the care team and support patients during treatment to help them remain comfortable and alert.
Clean and disinfect the TMS chair between patients and maintain organized clinic preparation and workflow.
Travel within the assigned region occasionally to provide coverage and promote TMS services to mental health providers, community centers, and hospital systems.