TMS Technician

LifeStance Health•Canton, MI

1d•Onsite

About The Position

The TMS Technician provides direct care to patients receiving Transcranial Magnetic Stimulation (TMS) services, a treatment modality for depression. Under the direction of a physician, the technician administers in-office therapeutic treatments, manages clinical services, interacts regularly with patients, and handles additional administrative tasks as time allows. The role includes patient communication and scheduling, insurance and prior-authorization support, use and upkeep of TMS equipment, and maintaining an organized clinic workflow. Occasional travel within the assigned region may be required to provide coverage and promote TMS services in the community.

Requirements

At least two years of related experience in a healthcare setting.
BLS and CPR certification.
Proficiency in Microsoft Office and exposure to data-management software.
Experience operating a medical or mechanical device.
Strong communication skills and attention to detail.
Legally authorized to work in the United States.
Demonstrated awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other aspects of culture.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects weighing up to 25 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Certified Medical Assistant certification is preferred.

Responsibilities

Discuss TMS procedures with patients and answer TMS-related questions and calls.
Use standard protocols to assess prospective patients’ eligibility for TMS and schedule initial consultations with the TMS provider according to the patient’s preferred location.
Contact patients and handle incoming calls to schedule appointments.
Address payment inquiries, collect payments, and help resolve outstanding balances.
Review, update, and organize insurance information according to established protocols.
Gather patient information and document, submit, and manage treatment prior authorizations.
Ensure new-patient paperwork is complete and accurate and uploaded to the patient’s chart before appointments.
Send and accept patient forms through the Electronic Health Record.
Coordinate care with internal and external clinicians.
Use TMS equipment as part of the care team and engage with patients during treatment to help them remain comfortable and alert.
Clean and disinfect the TMS chair between patients.
Maintain an organized clinic preparation and workflow to provide an efficient patient experience.
Travel within the assigned region as needed to provide coverage and market TMS services to mental health providers, community centers, and hospital systems.
Perform additional office administrative tasks when time allows.