TMS Patient Care Coordinator

Clarity Clinic • Chicago, IL

22d • $25 - $27 • Onsite

About The Position

This role is focused on providing patient care and administrative support within a TMS (Transcranial Magnetic Stimulation) therapy setting. The coordinator will be responsible for patient consultations, delivering TMS therapy, maintaining a safe treatment environment, and handling various office administrative tasks. This includes managing patient leads, reporting to the center manager, scheduling appointments, processing payments, and maintaining medical records in compliance with HIPAA. The position also involves serving as a member of the Clinical Team, participating in meetings, and assisting with insurance preauthorization and reimbursement documentation. A key aspect of the role is delivering exceptional customer service to all patients.

Requirements

• Bachelor's degree from an accredited university in the field of psychology, neurobiology, social work, Pre-med, or related major
• Excellent oral communication skills
• Excellent organizational skills
• Proficiency in Microsoft Office applications
• Billing software knowledge
• Insurance knowledge
• Clinical Interviewing

Nice To Haves

• Adaptability - Demonstrate the ability to work in a fast-paced environment, responding to changes in patient needs, equipment modifications, and emerging industry standards or guidelines.
• Collaboration - Collaborate with interdisciplinary teams, including physicians, neurologists, psychologists, and other healthcare professionals, to ensure coordinated and comprehensive care for TMS patients.
• Communication Skills - Effectively communicate with patients, families, and healthcare professionals regarding TMS procedures, benefits, potential side effects, and ongoing treatment plans.
• Continuing Education - Stay up-to-date on the latest advancements, research, and best practices in the field of TMS through ongoing professional development and participation in relevant training programs or conferences.
• Documentation and Record-Keeping - Maintain accurate and thorough records of patient information, treatment plans, and outcomes, following established protocols to ensure confidentiality and facilitate continuity of care.
• Patient Care - Demonstrate empathy, compassion, and a patient-centered approach in providing care to individuals undergoing TMS treatment, ensuring their comfort and addressing any concerns or questions.
• Problem-solving - Proactively identify and troubleshoot challenges or complications that may arise during TMS sessions, utilizing critical thinking skills to determine appropriate courses of action.
• Safety Compliance - Adhere to strict safety protocols to ensure the well-being of patients during TMS sessions, including proper placement of electromagnets and monitoring equipment throughout the procedure.
• Technical Expertise - Possess a strong understanding of the principles and operation of TMS equipment, as well as the ability to set up and calibrate the machinery properly.
• Troubleshooting and Maintenance - Assess equipment functionality, identify potential technical issues, and perform routine maintenance tasks to maintain the optimal performance of TMS equipment.

Responsibilities

• Providing educational consultations to interested patients.
• Delivering TMS Therapy to patients.
• Providing a safe and therapeutic environment for daily treatment sessions.
• Office administrative tasks such as managing leads, reporting statistical activity to center manager, scheduling appointments, collecting copays, and handling all medical records in compliance with HIPAA.
• Serving as a member of the Clinical Team and participating in all team meetings and activities.
• Assisting clerical support staff in providing needed documentation for insurance preauthorization and/or reimbursement.
• Delivering exceptional customer service consistently to every customer.
• Assuming other related responsibilities as assigned by management.

Benefits

• Full comprehensive benefits package including health, dental, vision, EAP services and more
• Monthly Wellness Services Reimbursement
• 401k match up to 4%
• Opportunities for growth and professional development
• Accrued PTO and sick/wellness days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level