TMS Implementation Team Specialist

Bank of Hope•Los Angeles, CA

33d•Onsite

About The Position

We are currently seeking an TMS Implementation Team Specialist to support our Treasury Management Solutions Department. As the TMS Implementation Team Specialist, your responsibilities will include fulfilling set-up and maintenance requests and providing customer training on Treasury Management products. Products include Business Online Banking, Remote Deposit, Positive Pay, Lockbox, ACH, Online Wires and Cash Vault.

Requirements

Minimum Education Level: High School Diploma or equivalent
Minimum Job Experience: Administrative, clerical, customer service or banking experience is a plus
Language requirements: English: Written: Intermediate, Verbal: Conversational
Computer/software skills: Microsoft Outlook, Word and Excel – Intermediate
Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
Detail oriented and the ability to multi-task

Nice To Haves

Korean: Conversational

Responsibilities

System set-up, maintenance and training customers regarding Treasury Management products
Provide courteous and professional phone and email support to customers and branch employees
Support back-office activities and processes (share point, setup log etc.)
Receive, research and resolve customer issues
Provide 2nd level support and coordination with 3rd Party vendors.
Remote Deposit Scanner Installations
Comply with Policy & Procedures
Equipment inventory (token, scanner)
Application maintenance using Director system
FedEx invoice maintenance
Upload fees thru Block system
Perform other tasks or special projects as assigned