TMS Administrator III

VETERANS FIRST INITIATIVE LLC•Oak Ridge, TN

10d•Onsite

About The Position

Veterans First Initiative, LLC (VFI) seeks an experienced Telecommunication Management Systems (TMS) Administrator Level III to support the Oak Ridge Federal Integrated Communications Network (ORF-ICN) throughout the Oak Ridge Reservation. The ORF-ICN provides telecommunications services to the US Department of Energy, onsite contractors, and other government agencies. The site’s PCR 360 TMS manages assets and information for PBX and IP-based telephone systems, E911 systems, outside cable plant, and inside cable distribution systems and equipment. The TMS Administrator maintains and operates the PCR-360 production and test platforms with little or no supervision. The role supports TMS availability and functionality, system security and compliance, reporting, database and records maintenance, software updates and patching, backups, and equipment and software maintenance. It also provides first-level incident support and troubleshooting. After-hours support is required for system changes, upgrades, cutovers, and restoration of TMS or other system malfunctions and service outages. The position is full-time and onsite in Oak Ridge, Tennessee, with a Monday–Friday, 7:00 a.m.–4:00 p.m. schedule and weekends as needed. Travel is minimal (less than 5%). Telework potential is minimal and based on customer needs. Candidates must pass a background check and be capable of obtaining an uncleared PIV card from the US Department of Energy.

Requirements

Three to five years of experience as a System Administrator supporting systems and projects of similar size, scope, and complexity.
Strong understanding of voice and data telecommunications, including infrastructure, SIP/VoIP telephony systems, and legacy PBX networks.
Proficiency in Move, Add, Change, Delete (MACD) requests for telecommunications assets, service endpoints, and user profiles.
Ability to write SQL and shell scripts as needed to automate system functions, such as crontabs.
Experience troubleshooting all aspects of a LINUX platform, including single-ended and differential SCSI devices.
Detailed knowledge of Red Hat Linux structure and architecture and peripheral devices, including disk configurations, tape configurations, and printers.
Experience maintaining Linux-based operating systems, determining causes of issues, and resolving problems.
Knowledge of TCP/IP and general networking issues, including telnet, NFS, and FTP.
Knowledge of Oracle 12C and SQL.
Knowledge of and experience with current application and network security best practices.
Strong oral and written communication, interpersonal, and organizational skills, with a professional demeanor and strong personal ethics.
Strong time management skills and the ability to take ownership and complete assigned tasks.
Detail orientation and strong problem-solving skills, including the ability to anticipate solutions that improve business-process efficiency and customer service.
Ability to present and explain complex technical topics, problems, and alternative solutions to people with varying technical backgrounds.
Must pass a background check and be capable of obtaining an uncleared US Department of Energy PIV card.

Nice To Haves

Familiarity with relational databases, data tagging, and basic SQL query generation for custom reports and data cleanliness.
Working knowledge of multiple Linux operating systems.
Bachelor’s degree in Information Technology, Computer Science, Telecommunications, Network Engineering, or a closely related field (desired).
Experience managing telecommunications billing, carrier invoice reconciliation, procurement, and inventory auditing within a central platform.

Responsibilities

Support, maintain, and operate all hardware and software in the PCR-360 TMS.
Ensure TMS module functionality for circuit and cable plant information, equipment, configuration, service orders, routing, number assignments, services, inventory, call detail, trunk utilization, and other information needed to manage the ORF-ICN.
Manage user permissions, licensing, and security group setups in PCR-360.
Generate recurring and ad hoc reports on system performance and detailed billing, and create customized dashboards.
Ensure TMS compliance with DOE and prime contractor cybersecurity requirements, including FISMA 2014, NIST 800 series, DOE Order 200 Series, NNSA, and other mandated requirements.
Develop, refine, implement, review, and submit quarterly or as-requested TMS risk and vulnerability assessments, cybersecurity test plans, and patch management plans.
Conduct weekly vulnerability scans and other tests under the ORR Cyber Security Test plan, and provide test results to the Site Manager.
Maintain the TMS database, including equipment locations, system records, and call detail records; provide call detail records upon request.
Maintain call detail records by individual number, including E-911, and maintain ANI/ALI information.
Ensure consistent TMS operational availability for Service Order requests and Trouble Tickets through the Customer Service Center.
Configure and maintain TMS email components to meet current Internet Mail Standards and cybersecurity guidelines.
Provide approved site representatives with read-only TMS access for independent reporting and audits.
Evaluate and recommend additional TMS functionality to improve accuracy or efficiency.
Maintain production and test TMS platforms, including proactive software updates and patching, database backups, and equipment and software refreshes and maintenance.
Provide first-level support and troubleshoot incidents reported through system monitoring, change requests, user support tickets, or coordination with IT and telecommunications peers.
Provide after-hours support for system changes, upgrades, cutovers, and restoration of TMS and other system malfunctions and service outages.
Ensure seamless data flows and interoperability between PCR-360 TMS and external platforms.