TMG Support & Implementation Specialist

Truist • Memphis, TN

19h

About The Position

The TMG Support & Implementation Specialist manages daily service and support needs of clients, including problem resolution, technical support, positive pay management, and daily cash positioning. This role also involves implementing new Treasury services and service modifications for clients. The specialist supports the management of workflow, procedure documentation, and procedure management in a fast-paced, high-quality, multi-task environment.

Requirements

• One or more years supporting and implementing treasury products and services or comparable experience.
• Two or more years of customer service and support in a financial environment.
• High school diploma
• Excellent verbal and written communication skills
• Ability to multitask, shifting regularly between client support and operational tasks
• Ability to operate at a high level of quality in a fast-paced environment
• Strong PC skills including Word and Excel

Nice To Haves

• Associates or College degree

Responsibilities

• Work directly with clients to support standard product usage, problem research and resolution, access issues, technical support, and transaction needs.
• Manage daily operational tasks including cash positioning and ACH exception transaction decisions
• Manage positive pay review, exceptions management (including internal research and support and direction of client research and actions), and exception decisions to prevent client and /or bank financial loss.
• Manage basic implementations of treasury services and develop project plans for the implementation of Treasury services, including gathering technical information from the client; coordinating and monitoring the project internally; working with programmers, product managers, and service delivery personnel; managing client expectations; completing implementation forms and related documentation; assuring client delivery of agreements, acceptance sign-offs and test files; resolving project delays; installing software; training users; and following up with the client post implementation
• Excel in a fast-paced multi-tasking role with a high degree of quality and accuracy.
• Daily high-quality telephone and e-mail communications with clients and operational areas of bank.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist ’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees