TLM Support Manager

RBC•Halifax, NS

7d•Onsite

About The Position

The TLM Support Manager is responsible for enterprise-wide reconciliation transformation initiatives as a Senior Business Analyst, leveraging 6+ years of hands-on expertise with SmartStream Transaction Lifecycle Management (TLM) platform. In this strategic role, you will drive transformational End-to-End reconciliation implementations across RBC’s business units, combining advanced business analysis, process management, and business intelligence capabilities. You will architect scalable reconciliation solutions that fundamentally reshape financial operations, optimize financial controls, reduce operational costs, and align with Finance Shared Services strategic objectives. Your deep technical and business knowledge—spanning data sourcing, reconciliation workflows, data migration, UAT, post-implementation validation, and regulatory compliance—will directly impact RBC’s financial operations transformation at enterprise scale.

Requirements

Bachelor’s degree in Business, Information Technology, Engineering, or equivalent
6+ years of advanced business analysis experience, with demonstrated expertise in planning, monitoring, requirements elicitation, management, enterprise analysis, requirements analysis, and solution assessment/validation
5+ years of experience leading FSS onboarding initiatives (Domestic Banking, International Banking, Insurance, Strategic Reporting) covering matching, investigation, resolution, attestation, documentation, reporting, and operational support
Proven track record leading process improvement and automation initiatives
Demonstrated success managing production cut-overs and GoLives with occasional weekend availability as required
Strong knowledge of RBC GL Attestation policy, eSOD compliance, and PEGA Attestation Workflow integration
6+ years of hands-on experience with SmartStream TLM platform, including GL to Source System, Sub-ledger, NTZ Intragroup, cash, asset reconciliations, and n-way reconciliation scenarios
Deep expertise with SmartStream TLM modules and platform architecture
Working knowledge of alternative reconciliation platforms and financial matching engines
Understanding of financial matching engines and their optimization for complex reconciliation scenarios
Ability to configure and customize reconciliation workflows to address unique business requirements
Proven capability to lead cross-functional teams through complex organizational transformations
Demonstrated expertise in change adoption strategies, stakeholder management, and driving sustainable organizational change
Experience establishing best practices and centers of excellence that embed transformational change across the enterprise
Track record of leading large-scale transformation programs that deliver measurable business impact and cultural change

Nice To Haves

Reconciliation product certifications or advanced platform training (SmartStream TLM, financial matching engines)
Experience leading enterprise transformation programs or digital initiatives
Proficiency with data extraction and visualization tools (Apache Superset, Tableau)
Knowledge of advanced ETL platforms (DataStage, Monarch, Apache Airflow, Python)
Experience with Agile at scale frameworks and enterprise project management methodologies
Background in regulatory compliance and financial controls architecture

Responsibilities

Lead transformational business initiatives across assigned business units, designing comprehensive future-state reconciliation solutions that significantly reduce operating costs and strengthen financial, internal, and operational controls
Drive organizational change management by partnering with cross-functional teams, business units, operations teams, and global process service partners to reimagine current-state reconciliation processes and deliver transformational outcomes
Establish centers of excellence and best practices for reconciliation across the enterprise, building organizational capability and embedding sustainable change
Conduct advanced business analysis and requirements elicitation, translating complex business needs into enterprise reconciliation solutions that support Finance Shared Services scaling and strategic growth
Lead strategic stakeholder alignment initiatives, balancing competing needs of business, end-users, and technical stakeholders while championing organizational transformation
Design and optimize reconciliation processes across multiple scenarios (GL to Source System, Sub-ledger, NTZ Intragroup, cash, asset recs, n-way reconciliations)
Leverage reconciliation product expertise to optimize SmartStream TLM platform configurations, drive best practices implementation, and accelerate time-to-value for new onboarding initiatives
Develop enterprise-grade project documentation aligned with RBC Agile/PMF standards, including EPICs, User Stories, detailed process flows, comprehensive UAT plans, PRD cut-over strategies, and RTB hand-over documentation
Architect Financial Information Business Rules (FiBRS) and Static Data configurations for complex onboarding/off-boarding scenarios
Provide technical leadership in data transformation design, including ETL process optimization (Datastage, Monarch, Apache Airflow, Python) and advanced reporting solutions