TL Technician Supervisor
Emerald Queen Hotel & Casinos•Fife, WA
•Onsite
About The Position
The Tribal Lottery (TL) Technician Supervisor performs journey-level service, maintenance, repair, and modifications to the computerized gaming devices and related components of the casino and provide direction, assistance, and training to other TL staff. This full-time position features competitive pay and excellent employer-paid medical, dental, vision and life insurance benefits.
Requirements
- High School Diploma or GED equivalent is required.
- Two years of training in a related field required
- Three years of gaming experience is required.
- Experience in bench technical repairs; repair of motors, bill validators, printers, and processor boards is required.
- One year experience as a TL Technician or prior experience in a supervisor or lead role required.
- Extensive knowledge of servicing, maintaining, repairing, and modifying computerized gaming equipment, including machine installation, networking, and configuration.
- Strong understanding of gaming devices, power supply repair, board-level CPU repair, machine installation and networking.
- Strong verbal and written communication skills.
- Proficiency in operating a wide range of tools and equipment.
- Ability to diagnose and resolve technical issues.
- Ability to maintain detailed service records.
- Ability to train new technicians.
- Ability to adhere to manufacturer guidelines and established procedures.
Nice To Haves
- Technical degree preferred.
- Casino policies knowledge.
Responsibilities
- Provides training and guidance to TL staff
- Assists supervisors with performance evaluations of TL staff
- Performs technical service and repair work as required by the department
- Diagnoses player terminal malfunctions and takes necessary actions in order to repair
- Performs basic maintenance on sports wagering kiosks including clearing bill jams and other placement errors and basic failures
- Maintains available records of parts installed, modified, repaired, or destroyed in the service and repair of all gaming products
- Coordinates with the TL Specialist to ensure an adequate inventory of supplies needed for operation and repair is maintained
- Participates in the replacement of Logic boards, EPROM’s, and related electronic components for the repair of all gaming equipment
- Performs set up and configuration of all gaming products and the components of each game type is operating according to manufacturer’s standards
- Ensures service and repair assignments are in compliance with adopted Casino and departmental policies and procedures
- Works with minimal direction and supervision and meets deadlines in a timely manner
- Anticipates and performs preventative maintenance work on all gaming equipment as necessary
- Performs other job related duties as assigned
Benefits
- Employer-paid medical insurance
- Employer-paid dental insurance
- Employer-paid vision insurance
- Employer-paid life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
