Titling Specialist

Caribou Financial • Denver, CO

1d • Onsite

About The Position

Caribou is seeking a Titling Specialist (Title Agent) to join the Titling Department in accurately procuring & processing the necessary documents to update the lien holder on the vehicle title of a refinanced auto loan, post-funding. In this role, you will Process & Perfect Liens: Accurately receive, upload, review, and submit electronic and physical titling documents to complete the auto refinance process, & later to various jurisdictions to ensure lien perfection. Customer & Partner Communication: Consistently contact high numbers of customers, lenders, and jurisdictional organizations (via phone, text, email, and mail) to obtain missing documents and confirm loan payoff details. Manage Information & Tracking: Become a subject matter expert on national titling practices. Update internal platforms and records to track file progress and quickly surface issues for resolution within set service level agreements ( SLAs ). Document & Shipping Logistics: Create and manage high volumes of incoming and outgoing document shipments (e.g., FedEx) to customers, lending partners, and jurisdictions. Team Collaboration: Share jurisdictional research and contribute to team meetings to continuously improve the refinance and lien filing process. Document Storage & Audit: Manage and periodically audit document storage in the Denver office for compliance. The essential functions of this role must be performed onsite in our Denver, Colorado office.

Requirements

• Preferred minimum of 1 year of experience in vehicle title processing
• Exceptional attention to detail, organizational prowess, and strong critical thinking.
• An innate sense of urgency and proven ability to handle complex, high-volume files within tight deadlines.
• Proven ability to clearly and professionally communicate with all internal and external parties.
• Highly computer literate, proficient in GSuite, and able to multitask across multiple platforms while adapting to rapid system changes.
• Experience with creating and managing inbound/outbound shipments (e.g., FedEx).
• Able to work between 7 AM and 6 PM based on business needs(standard shifts are 8 AM-5 PM, ).
• Mandatory weekday attendance for the initial 2-week onboarding.

Nice To Haves

• Financial services customer service experience is also a plus.
• Bilingual in Spanish/English is a plus.

Responsibilities

• Accurately receive, upload, review, and submit electronic and physical titling documents to complete the auto refinance process, & later to various jurisdictions to ensure lien perfection.
• Consistently contact high numbers of customers, lenders, and jurisdictional organizations (via phone, text, email, and mail) to obtain missing documents and confirm loan payoff details.
• Become a subject matter expert on national titling practices. Update internal platforms and records to track file progress and quickly surface issues for resolution within set service level agreements ( SLAs ).
• Create and manage high volumes of incoming and outgoing document shipments (e.g., FedEx) to customers, lending partners, and jurisdictions.
• Share jurisdictional research and contribute to team meetings to continuously improve the refinance and lien filing process.
• Manage and periodically audit document storage in the Denver office for compliance.

Benefits

• Competitive compensation: $24/hr - $26/hr
• Equity options
• 401(k) retirement plan
• Parking and transit assistance for downtown Denver Office
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed