Titling Agent

Caribou Financial • Denver, CO

2d • Onsite

About The Position

Caribou is seeking a Titling Specialist (Title Agent) to join the Titling Department in accurately procuring & processing the necessary documents to update the lien holder on the vehicle title of a refinanced auto loan, post-funding. In this role, you will process & perfect liens by accurately receiving, uploading, reviewing, and submitting electronic and physical titling documents to complete the auto refinance process, and later to various jurisdictions to ensure lien perfection. You will also be responsible for customer and partner communication, consistently contacting high numbers of customers, lenders, and jurisdictional organizations (via phone, text, email, and mail) to obtain missing documents and confirm loan payoff details. You will manage information & tracking by becoming a subject matter expert on national titling practices and updating internal platforms and records to track file progress and quickly surface issues for resolution within set service level agreements (SLAs). Additionally, you will handle document & shipping logistics by creating and managing high volumes of incoming and outgoing document shipments (e.g., FedEx) to customers, lending partners, and jurisdictions. Finally, you will engage in team collaboration by sharing jurisdictional research and contributing to team meetings to continuously improve the refinance and lien filing process, and manage document storage & audit in the Denver office for compliance.

Requirements

• Preferred minimum of 1 year of experience in vehicle title processing
• Exceptional attention to detail, organizational prowess, and strong critical thinking.
• An innate sense of urgency and proven ability to handle complex, high-volume files within tight deadlines.
• Proven ability to clearly and professionally communicate with all internal and external parties.
• Highly computer literate, proficient in GSuite, and able to multitask across multiple platforms while adapting to rapid system changes.
• Experience with creating and managing inbound/outbound shipments (e.g., FedEx).
• Able to work between 7 AM and 6 PM based on business needs(standard shifts are 8 AM-5 PM, ).
• Mandatory weekday attendance for the initial 2-week onboarding.
• Must be able to lift and carry up to 50 pounds, walk, stand, crouch, kneel, and bend for extended periods to access office equipment and filing systems.

Nice To Haves

• Financial services customer service experience is also a plus.
• Bilingual in Spanish/English is a plus.

Responsibilities

• Accurately receive, upload, review, and submit electronic and physical titling documents to complete the auto refinance process, & later to various jurisdictions to ensure lien perfection.
• Consistently contact high numbers of customers, lenders, and jurisdictional organizations (via phone, text, email, and mail) to obtain missing documents and confirm loan payoff details.
• Become a subject matter expert on national titling practices. Update internal platforms and records to track file progress and quickly surface issues for resolution within set service level agreements ( SLAs ).
• Create and manage high volumes of incoming and outgoing document shipments (e.g., FedEx) to customers, lending partners, and jurisdictions.
• Share jurisdictional research and contribute to team meetings to continuously improve the refinance and lien filing process.
• Manage and periodically audit document storage in the Denver office for compliance.

Benefits

• Competitive compensation: $24/hr - $26/hr
• Equity options
• 401(k) retirement plan
• Parking and transit assistance for downtown Denver Office
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed