Delivers specific operational processes/activities relating to the management and type of collateral being handled, and in accordance with established policies, procedures and regulations. Speciality activities are related to the types of collateral being managed and may include (but is not limited to) safe keeping, tracking/reporting, perfections, continuations, releases, etc. Collaborates with internal and external stakeholders in order to deliver on business objectives. Analyzes data and information to provide insights and recommendations. Identifies and analyzes issues and problems and resolves in a timely manner or escalates as required. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. May function as a problem-solving resource for more junior staff. Organizes work information to ensure accuracy and completeness. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Provides accurate and timely processing of transactions/activities/services/etc. while ensuring regulatory and risk controls are properly managed. Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met. May have specific responsibility for specialized product or functional area. Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives. Provides accurate, consistent, knowledgeable responses to internal/external stakeholder questions and requests. Checks and reconciles information and documentation to ensure accuracy and completeness. Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree