Bilingual Policy Specialist - Titles

Manulife • Quebec, QC

5d • CA$45,900 - CA$76,500 • Remote

About The Position

Reporting to the Supervisor or Manager in Titles, the incumbent of the position is primarily responsible for handling transactions with various levels of complexity. Responsible for a broad range of responsibilities that include, but are not limited to risk mediation, reporting, process enhancement, procedure administration, project management, and administration for Operations.

Requirements

• Consistently meet or exceed productivity, quality and service standard objectives.
• Multi-task and prioritize on a daily basis to maintain workload and to address urgent/rush cases.
• The versatility to do many different types of work within the business area.
• Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
• Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner
• Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner.
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Nice To Haves

• College diploma or relevant work experience
• Ability to work independently, with minimal direct supervision
• Demonstrated decision-making skills
• Entrepreneurship, initiative and attention to detail
• Strong interpersonal skills and verbal and written communication skills
• Ability to work in a fast-paced environment
• Ability to respond positively and constructively to challenges and opportunities
• Organizational skills and ability to multitask
• Excellent customer service skills
• Resilience and sense of adaptation
• Solid problem solving and decision-making skills
• Self-starter with excellent initiative and attention to detail
• Successful experience in working in a fast-paced environment
• Consistently responds to challenges and opportunities in a positive and productive manner

Responsibilities

• Reviews and/or processes received transactions accurately and in a timely manner.
• Provide excellent service to internal and external clients, whether emails, phone calls or correspondence.
• Respond to inquiries received from internal and external clients, after appropriate research and analysis.
• Find the best way to solve the problem and accurately process the necessary operations.
• Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.
• Demonstrates a positive attitude in finding solutions to problems.
• Contribute to the optimization of service efficiency by suggesting process improvements.
• Collaborates effectively with the other departments within Policy Services.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree