Title Specialist

OPENLANE•Carmel, IN

About The Position

At OPENLANE, we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. The Title Specialist conducts title service processing with the purpose of ensuring all client service level agreements (SLA’s) and PAR quality standards are met. The Title Specialist must become proficient and gain the client confidence in the areas of customer service, 50 state titling process, recovery affidavits, and communications with the auctions.

Requirements

High School Diploma or equivalent required.
1-2 general office and data entry required.
Fast, accurate typing – 45-60 WPM.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
1-2 years experience in Title processing preferred.
Strong organizational skills and attention to detail.
Computer Experience – Windows and Google Applications

Responsibilities

Excellent customer service, strong telephone support and ability to answer or research the answer to client questions.
General filing, copying and administrative support.
Complete title and/or registration applications, recovery affidavits and tracking transactions in all 51 U.S. jurisdictions.
Input new title requests into title inventory system.
Call Department of Motor Vehicles for updates daily.
Prepare and distribute title invoices involving a fee or charge.
Review all titles and related documents for clients assigned to determine action required to provide good negotiable titles.
Post title information to remarketing units in inventory.
Create, sign, and keep documents confirming the movement of title work within PAR North America.
Correct identification of each title is necessary.
Prepare, audit and maintain records relating to money required by states to process individual titles.
Communicate changes with Department of Motor Vehicles in state processing of title applications to the Title Supervisor and Manager.
Maintain a quick reference guide containing information appropriate to day-to-day title needs.
Maintain up-to-date files keeping current information and required forms to apply for new, duplicate or repossession titles from each state.
Understand and use the NADA and Registration Text Book and other applicable trade manuals.
Retain and understand how to utilize all the PAR internal computer system.
Maintain open lines of communication with all clients assigned.
Communicate any concerns to supervisor or management.
Provide reports to management or clients as required.
Perform other duties as directed by Management.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement