Title Processor III

Amynta Group•Baltimore, MD

3d•Onsite

About The Position

The Title Processor III is responsible for providing excellent customer service to internal and external customers. They will be responsible for exception processes, account resolution, and research. This includes acting as a lead, trainer, or client service liaison. The position involves signing/stamping title documents and matching/attaching all other corresponding documents, following provided instructions to complete reassignment of titles, and notifying the supervisor/lead for any exception issues or questions. The role also requires responding to customer inquiries regarding accounts via email or phone in a timely manner, researching issues as needed, assisting with exception processing, and generating and interpreting reports. The Title Processor III will assist supervisors and leads as necessary and communicate with them for any issues or questions.

Requirements

HS diploma or GED.
2-4 years of related administrative experience.
Knowledge of computers and programs such as Word & Excel
Strong attention to detail is dependable and follows through.
High level of maturity to handle sensitive and confidential situations.
Strong work ethic and excellent time management skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to perform under minimal supervision.
Ability to provide coaching and mentoring to peers and subordinates.
Ability to resolve complex issues and problems and present resolutions to higher-level staff only as needed.
Willingness to adhere to company policies and rules.

Nice To Haves

Familiar with the industry is a plus.

Responsibilities

Sign/stamp title documents and match/attach all other corresponding documents.
Follow provided instructions to complete reassignment of titles.
Notify the supervisor/lead for any exception issues or questions.
Respond to all customer inquiries regarding accounts via email or phone in a timely manner.
Research issues as needed.
Assist with the exception processing.
Generate and interpret reports.
Assist supervisors and leads as necessary.
Communicate with the supervisor/lead for any issues or questions.
Provide excellent customer service to internal and external customers.
Handle exception processes, account resolution, and research.
Act as a lead, trainer, or client service liaison.