TITLE PROCESSOR I

Custom Truck One Source•Kansas City, MO

5h•Onsite

About The Position

Title Processor I is responsible for the accurate, timely, and compliant processing of vehicle titles, registrations, plates, and temporary tags for sales transactions. This role supports regulatory compliance, audit readiness, and customer delivery timelines by ensuring proper documentation and adherence to state and federal requirements. This position operates in a high-accountability environment and serves as a key operational role within Title Department, working closely with Sales, Finance, Operations, and external agencies to maintain accuracy and resolve title-related issues.

Requirements

High school diploma or GED required
Demonstrated experience in vehicle titling, registration, or administrative processing
Working knowledge of DMV processes and vehicle documentation
Strong attention to detail and organizational skills
Proficiency with Microsoft Excel, Word, and internal tracking systems
Strong written and verbal communication skills
Ability to manage multiple priorities in a deadline-driven environment

Nice To Haves

1–2 years of experience in sales title processing or vehicle registration
Experience supporting audits or compliance reviews
Familiarity with multi-state titling and registration processes
High level of accuracy and attention to detail
Strong problem-solving and follow-through
Ability to work independently after training
Coachable and receptive to feedback
Effective cross-functional communication
Ability to interpret written, verbal, and procedural instructions

Responsibilities

Process vehicle titles, registrations, plates, mock-ups, duplicate title, and temporary tags for sales transactions
Review MSOs, titles, lien documents, and supporting paperwork for accuracy and completeness
Prepare and submit legal transfer documents to state DMVs, Bank Institute, and/or customer
Conduct routine DMV interactions, including submissions, follow-ups, and issue resolution
Scan, track, and maintain title and registration records in internal systems
Research and resolve missing, incorrect, or delayed titles and registrations
Ensure compliance with state, federal, and internal title and registration requirements
Maintain accurate title files, logs, and tracking records
Adhere to department SOPs and compliance standards
Escalate compliance concerns or documentation risks to management
Support internal and external audits, including flooring, DMV, and compliance audits
Maintain MSO documentation and supporting title records
Assist with preparation of audit documentation and reporting requests
Ensure accurate completion of required logs and reports
Verify payment information and/or vehicle delivery status
Serve as a point of contact for Sales, Finance, Operations, and Compliance teams
Provide status updates related to title and registration processing
Coordinate with DMVs, lienholders, and third-party vendors
Provide cross-coverage support to Rental or Fleet Title Operations as business needs require
Follow established SOPs and workflow standards
Identify opportunities to improve accuracy and turnaround times
Participate in training and development activities
Perform additional duties as assigned