Title Manager, Lead

Deluxe•Burbank, CA

12d•Hybrid

About The Position

The Title Manager, Lead, may be dedicated to one client or be client agnostic and will maintain end-to-end accountability for delivery of assigned titles/projects on time, within budget, and to the required quality. This role will oversee and serve as a point of escalation for a team of junior title leads. This person must communicate with all departments to ensure deadlines are being met and report back to senior leadership with the status of projects. This role will report to the Director, Title Management.

Requirements

2-5 years’ experience across client services/order management with demonstrated management ability.
Excellent verbal and written communication, experience in presenting to senior leadership.
Knowledge of end-to-end post-production, including marketing campaign execution.
Ability to meticulously review orders, documentation, and data throughout end-to-end title/project management process.
Agile in adapting to plans to overcome unexpected challenges and meet deadlines; flexibly adapts own personal response to change.
Possess learning agility, self-awareness, and accountability; seeks and is open to feedback; applies insights to cultivate personal growth and development.
High level of attention to detail for ensuring quality and accuracy.
Strong collaborative mindset with a focus on teamwork.
Experience working with cross-functional teams both locally and globally.
Proven ability to build and maintain strong relationships with internal and external stakeholders.
Familiarity with industry standards and best practices.
Skilled in escalation management and crisis resolution.
Comfortable and skilled in working with data, with ability to effectively interpret, synthesize, and integrate complex data into systems.

Nice To Haves

Experience with localization platforms, file formats, project management tools and databases.
Experience with Machine Translation or other emerging AI concepts.
Linguistic understanding of multiple languages.

Responsibilities

End-to-end oversight for delivery of assigned title/project on time, within budget, and to required quality.
Participates in client facing communication to provide proactive updates, escalate issues, and contribute to strategic initiatives.
Understand ongoing initiatives and tasks within the team, contributing to discussions and decision making.
Communicate with clients to understand title and/or project scope.
Manage large localization projects from inception to completion, ensuring timely delivery, high quality, and adherence to budget constraints.
Improve localization pipeline in collaboration with leadership, Localization, Operations and Product teams.
Monitors localization service quality and ensures that continuous process improvement efforts are planned and executed by internal teams or vendors.
Anticipate risks and devise mitigation strategies.
Collaborate with both internal and external stakeholders globally across all levels and functions.
Facilitate kickoff meetings with relevant stakeholders.
Monitor client reporting to identify trends and issues.
Capable of comprehensively speaking to ongoing portfolio of work.
Act as points of escalation for Order Management if client communication is required.
Accountability over billing accuracy for project and/or title.
Provide informal training for junior and/or pooled project leads.
May own individual client relationships within customer.
Other duties, projects as needed.