Title and Lien Specialist

Aqua Finance, Inc.

1d•Hybrid

About The Position

The Title & Lien Specialist position handles and distributes all email and mail communication for the Title & Lien Team and maintains pending title work and lien perfection queues. This position handles all administrative duties for the Title & Lien Team including scanning, copying, and organizing lien and title paperwork. The Title & Lien Specialist handles title and UCC perfections, along with title and contract corrections. This is a hybrid role based in Wausau, WI. The schedule is 8:00 a.m. – 4:30 p.m., with required in-office days on Wednesday and Friday.

Requirements

High School Diploma or GED equivalent required
2 years of Customer Service or Administrative experience, or related work experience, required
Attention to detail and accuracy required
Excellent verbal and written communication skills required
Proficient in the utilization of Microsoft Office Suite
Ability to thrive in a fast-paced work environment

Nice To Haves

Financial industry experience preferred

Responsibilities

Handle and/or distribute all mail received by the Title & Lien Team
Scan, Copy and File lien paperwork for the Title Department
Greet customers and dealers by phone in a timely, friendly, and professional manner
Monitor and complete incoming department emails
Accurately locate and note accounts or applications in relation to title or lien information
Review contracts for collateral errors and accurately track contract amendments
Maintain current knowledge on state/county title and UCC perfection requirements
Review and check in completed lien documentation received from state offices
Fill out and process duplicate title and title correction paperwork with state and county offices
Update and maintain pending title work call queues
Call dealers, state titling offices, and customers to gain information on status of title and lien placement
Track and file all UCC-1 recordings with state for required accounts
Create and send lien release letters and terminations for paid in full accounts