Title/Insurance Specialist
About The Position
Responsible for performing title suspense and processing functions in accordance with specific state regulations. Places liens on titles used as collateral for loans. Sends out-of-state titles to corresponding state offices for processing with Credit Union liens. Answers questions from both members and Credit Union personnel regarding title processing and regulations. Completes related reports and paperwork and maintains and updates files. Researches and resolves recordkeeping errors or discrepancies. Completes miscellaneous clerical functions and assists Records personnel as necessary.
Requirements
- High school graduate or equivalent.
- General understanding of Credit Union loan and title processes.
- Knowledge of specific state title processing requirements and regulations.
- Knowledge of related computer applications.
- One to two years of related office experience.
- Well organized and attentive to detail.
- Strong communication and phone skills.
- Coordinates activities well with others.
- Able to use typewriter, PC, Imaging System, 10-key, telephone, and other basic business equipment.
Nice To Haves
- Additional business coursework helpful.
Responsibilities
- Verifies Credit Union liens on titles used as loan collateral.
- Checks titles to ensure that members have recorded current Credit Union lien information and correct personal data.
- Releases titles to dealerships when loans are paid off.
- Receives member telephone calls regarding liens and titles.
- Sends titles to the DMV for name changes as requested.
- Researches and resolves problems, errors, or discrepancies.
- Adds titles to the Suspense File daily.
- Ensures that titles are processed when the suspense date expires.
- Retrieves and organizes documents, and maintains and updates files.
- Ensures that title functions are completed in accordance with Credit Union policies and procedures.
- Performs other duties as assigned in the loan department.
- Obtains and conveys information as needed.
- Answers questions, resolves problems, and responds to requests for documents promptly and courteously.
- Maintains and projects the Credit Union's professional reputation.
- Maintains member confidentiality.
- Assists branches and related departments as required.
- Supports and replaces Records personnel as needed.
- Keeps management informed of area activities and of any significant problems.
- Provides suggestions for improved service delivery.
- Attends meetings as required.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects and miscellaneous clerical functions as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
