Title I Career Planner

State of Iowa • Fort Dodge - 50501 - Webster County, IA

19h • Hybrid

About The Position

Iowa Workforce Development (IWD) is seeking a Title I Career Planner to join our team at the Iowa WORKS office in Fort Dodge, Iowa. This is a full-time position with a schedule of Monday – Friday, 8:00 AM – 4:30 PM. Hybrid telework and alternate schedules are available after six months of employment. Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our Iowa WORKS partnership.

Requirements

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Nice To Haves

• Hybrid telework and alternate schedules available after six months of employment.

Responsibilities

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
• Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
• Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
• Promptly greet customers upon entry into the Iowa WORKS Center in a friendly and professional manner.
• Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
• Provide customers assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
• Process paperwork for partner and team programs and services.
• Refer, direct, and result customers to appropriate workshops and employment events.
• Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
• Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.
• Assist customers by answering questions about employment and training opportunities.
• Perform “job matching” referring career opportunities to candidates in the Iowa WORKS System.
• Provide appropriate partner referrals and relay current labor market information to job candidates.
• Provide direct services to business for recruitment of employees and provide information and guidance to employers on how to use the Iowa WORKS system.
• Identify sources for potential new employer customers for the AJC and participate in development and implementation of customized recruitment strategies and events.
• Provide follow-up contact and services to job seekers and business.
• Utilize case management system for tracking and maintaining employer information.
• Critique and enter job orders and referrals into the Iowa WORKS system and network with businesses to determine hiring practices and employer needs.
• Connect unemployment claimants with re-employment activities at the AJC.
• Adhere and refer to unemployment administration rules and Iowa law when working with customers in regard to filing unemployment insurance (UI) claims, answering questions and concerns.
• Use database system to review salary histories, cross reference database systems to ensure personal identification information matches and adjudicate issues within the claim in accordance with all UI laws.
• Provide information to customers for UI appeals when necessary and prepare and participate in all UI appeal hearings relating to issued adjudications decisions.

Benefits

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• IPERS retirement package.
• Optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs for support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level