Career Planner

State of Iowa•Davenport - 52806 - Scott County, IA

1d•Hybrid

About The Position

Join the Iowa Workforce Development/Iowa WORKS team as a Career Planner in our Iowa WORKS office located in Davenport, IA. Position Details Location: 1801 E Kimberly Rd., Davenport, IA Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM Work Flexibility: Hybrid telework and alternate schedules available after six months of employment About Iowa Workforce Development Iowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of Iowa WORKS Centers.

Requirements

Graduation from an accredited four-year college or university with a degree in any field.
Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Nice To Haves

Hybrid telework and alternate schedules available after six months of employment.

Responsibilities

Greeting customers upon entry into the Iowa WORKS Center utilizing greeting standards and welcoming each customer in a friendly and professional manner and providing courtesy, respect, and politeness during all interactions with customers, both internal and external.
Ask customers appropriate questions to determine the services they are seeking and/or needing.
Interact effectively and build respectful relationships among coworkers and partners.
Collaborates with team members within the American Job Center, resulting in a better experience for customers.
Provide feedback as well as potential solutions to team and/or leadership.
Provide first day service to Veterans.
The Career Planner will coach, motivate, and encourage job seekers in all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
Provide customers with assistance with preparing and tailoring resumes and cover letters.
Facilitate mock interviews for customers, identifying ways to improve their interview responses.
Process paperwork for partners and team programs and services.
Refer, direct, and result customers to appropriate workshops and employment events.
Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers and participants of system programs and services, update workshops, and presentations as new information is available.
Accurately document all services, appointments, or other pertinent information in the database system.
Send and receive work-related documents for customers.
Assist customers by answering questions about employment and training opportunities and perform "job matching" referring career opportunities to candidates in the Iowa WORKS System.
Provide appropriate partner referrals and relay current labor market information to job candidates.
Provide direct services to businesses for recruitment of employees and information and guidance to employers on how to use the Iowa WORKS system.
Identify sources for potential new employer customers for the American Job Center.
Participate in development and implementation of customized recruitment strategies and events.
Provide follow-up contact and services to job seekers and business.
Utilize case management system for tracking and maintaining employer information.
Critique and enter job orders and referrals into the Iowa WORKS system.
Network with businesses to determine hiring practices and employer needs.
Connect unemployment claimants with re-employment activities at the Iowa WORKS American Job Center and refer to unemployment administration rules and Iowa law when working with customers regarding filing Unemployment Insurance (UI) claims, answering questions and concerns.
Use database systems to review salary histories, cross reference database systems to ensure personal identification information matches.
Adjudicate issues within the claim in accordance with all UI laws.
Provide information to customers for UI appeals when necessary and prepare and participate in all UI appeal hearings relating to issued adjudications decisions.