Title Clerk

Volvo Cars Arrowhead•Phoenix, AZ

17d•Onsite

About The Position

The Dealership Title Clerk is responsible for processing vehicle registration and titles according to the respective states/agencies guidelines in a timely and accurate manner to ensure a high level of customer satisfaction while adhering to Arrowhead policies. This position is supervised by the Assistant Controller.

Requirements

High school graduate or equivalent
18 years or older
Possess an acceptable driving record and valid driver’s license in state of residence
A criminal history background check will be conducted prior to beginning employment
Clear pre-employment drug screen

Responsibilities

Accurately process incoming titles daily, working in a timely manner to change ownership into customer or Dealerships name.
Process vehicle registration and title paperwork on all new and preowned vehicles sold.
Ensure all liens are quickly and accurately placed on titles.
Troubleshoot and problem-solve any specific issues related to titles, including odometer discrepancies and lien issues.
Maintain strict compliance with all title laws and filing requirements.
Maintain a professional, calm manner when working to resolve customer issues.
Protect organization’s value by keeping information confidential.
Constructively communicate with other dealership personnel as required to satisfy customer needs.
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
Arrive at work, take breaks, and depart work at the times designated by management.
Attend meetings and trainings as scheduled.
Ensure that work areas and customer waiting areas are kept clean.
Other duties as assigned.