Title Clerk

United Fidelity Bank

1d • Onsite

About The Position

The Title Clerk position is responsible for processing and maintaining accurate title documentation, including vehicle title transfers, lien releases, incoming paper title, and electronic lien and title (ELT) custody records. This position supports daily title operations by reviewing documentation for accuracy, managing title-related requests, preparing outbound correspondence, monitoring titles in transit, and maintain timely records of outstanding title issues.

The Title Clerk serves as a key point of contact for title-related inquiries from dealers, internal departments, customers, third-party vendors, and state agencies. This role is responsible for dealer support through inbound and outbound communication, documents account activity, follow up on outstanding title requirements, and assists with resolving title exceptions. The position works collaboratively with internal teams and is cross trained to provide support for imaging services, mail room services, custody collateral, and front desk coverage.

This position reports to the Title Manager and works in close conjunction with the Records & Custody Department, Remarketing Department, Autonation dealerships, and internal teams including Sales, Funding, Servicing, and Accounting. The successful candidate is detail-oriented, organized, self-directed, and demonstrates strong communication and problem-solving skills while performing all duties in accordance with company policies, procedures, and applicable state and federal regulations.

Requirements

• Must possess strong attention to detail, problem-solving and organizational skills
• Must be confident handling escalated situations
• Ability to read and interpret information on systems and documents
• Strong analytical and communication skills.
• Must exhibit effective written and verbal communication skills
• Ability to manage workload through competing priorities
• Ability to adjust to procedural changes and volume shifts.
• Ability to work under time constraints and daily deadlines.
• Mental acuity to execute the duties of the position successfully
• Excellent and effective client relationship and communication skills required
• Minimum of a High School diploma or equivalent.
• Web navigation and/or web-based applications.
• Personal computer: Imaging software, Microsoft Word, Excel, and Outlook. Excel skills must be mid- level to advanced.
• 10-key calculator and QWERTY keyboard skills.
• Scanner, copier, mail postage machine & other general office equipment.

Nice To Haves

• Previous work experience in an office setting is preferred.
• Prior knowledge in the car dealership, automobile/auction industry, or DMV documents/DMV verbiage is a plus.
• Must meet company’s requirements for employment.

Responsibilities

• Prepares lien satisfactions and responds to requests from 3rd Party companies upon request.
• Reviewing titling documents such as registrations and lien notices for completeness and accuracy
• Oversees title custody exceptions and follows up on needed title work or corrections
• Provides support of title activities including, but not limited to: Aging Titles, Title Perfections
• Follows up on pending titles and title documents not received within an appropriate timeframe
• Generates any outbound correspondence to our dealer partners or 3rd party vendors in relation to titles
• Handles customer service requests as they relate to titles
• Works closely with other team members in Custody to ensure all title- related tasks are addressed timely.
• Communicates to necessary internal parties when collateral problems arise
• Communicates to customers as needed to clarify requirements requested from DMV
• Perform special projects, audits or other related work as required or requested by Title Manager or VP of Collateral & Document Custody.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Adheres to all company policies, procedures, and safety standards.

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• DRVPNK mission participation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED