Title Clerk

ACV • Oklahoma City, OK

4d

About The Position

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Requirements

• High school diploma or GED
• 1-2 years’ experience in titles, automotive industry, or related.
• Proven experience with Microsoft Office or GSuite
• Effective communication and interpersonal skills
• Problem-solving tactics
• Detail orientation and time management
• Technical aptitude
• Proven multitasking abilities

Nice To Haves

• Titles/automotive experience preferred

Responsibilities

• Processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.
• Accurately process incoming titles daily from dealerships, banks and credit unions.
• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.
• Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Assures all phone calls and inquiries have been answered by the close of the day.
• Assist other departments as needed or assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED