Title Clerk

OPENLANE•Carmel, IN

About The Position

At AFC (Automotive Finance Corporation), a subsidiary of OPENLANE, the company fuels the entrepreneurial dream for independent car dealers by providing finance solutions for over 35 years. AFC helps more than 12,000 independent dealerships across North America by freeing up cash flow and amplifying purchasing power. AFC's core values include Elevating Relationships, Powered by Passion, Vision-driven, and Dedicated to You. The company is seeking a Title Clerk with experience in title processing and automotive customer service to join their dedicated title team. This role involves handling customer inquiries and ensuring accurate and timely title processing, utilizing expertise in titles and customer service to deliver exceptional results. The ideal candidate will have a minimum of 2 years of experience in vehicle title processing and a strong customer-first mindset.

Requirements

Experience in title processing and automotive customer service.
Minimum of 2 years of experience in vehicle title processing.
Strong customer-first mindset.
Attention to detail.
Ability to work in a team environment.
Strong written and verbal communication skills.
Proactive with a self-starting mindset and ability to work independently with minimal supervision.

Nice To Haves

Experience working in a production environment.
Experience in automotive-related customer service roles.
Experience in sending titles to buying dealers.
Experience in troubleshooting and resolving end-user issues.

Responsibilities

Handle incoming title issues through various channels, such as email, text, and phone calls, ensuring prompt and comprehensive responses.
Take ownership of title issues, seeing them through to completion or escalating them to the appropriate department or individual for assistance.
Process vehicle titles from multiple states, meticulously checking for accuracy and marketability.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement