Title Clerk - Part Time

Carvana•New Stanton, PA

16d•$18 - $20•Onsite

About The Position

ADESA, a Carvana-owned company, operates over 50 locations across the US, providing a wide array of vehicle services including repair, reconditioning, and auction remarketing. Our auto auctions, some spanning up to 200 acres, handle a vast inventory of vehicles. We foster a collaborative, fun, fast-paced, and competitive work environment with a strong emphasis on teamwork and a "we" versus "I" culture. ADESA is undergoing a multi-year expansion with significant investments in facilities, sales growth, and inventory.

Requirements

High School diploma or GED preferred
Notary certification preferred
May require active certification from state Department of Motor Vehicles for Title and Registration processing, depending on location.
1 year of previous automotive title experience, typically obtained from an auction, dealership, or state motor vehicle department.
Must be 18 years of age and have a valid driver’s license that meets the requirements
Able to safely drive a variety of make/model/sizes of vehicles
Proficiency with computer systems and applications
Team player who can collaborate well with multiple departments, customers, and vendors
Strong customer service skills and professional presence
Analytical thinking and problem-solving skills
Strong organizational skills
High degree of safety focus
Proven ability to multitask while maintaining attention to detail
Ability to work in a fast-paced environment
Excellent verbal and written communication skills
Data entry skills
Must be able to read, write, speak, and understand English.
Hiring is contingent on passing a complete background check.
This role is not eligible for visa sponsorship.

Nice To Haves

Notary certification
Active certification from state Department of Motor Vehicles for Title and Registration processing, depending on location.

Responsibilities

Act as the first point of contact for onsite visitors, including internal and external customers, vendors, and third-party visitors, directing or guiding them as appropriate.
Assist customers at the front counter, primarily with title needs, but also providing general customer service.
Accept, review, and analyze titles for accuracy and completeness, identifying any required corrections or additional documentation.
Apply knowledge of local state Department of Motor Vehicle rules, regulations, and fee structures for automotive buyers and sellers, including lien sale and out-of-state or country requirements, and communicate these to relevant parties.
Calculate estimated fees associated with title processes.
Complete titles for transfer between buyers and sellers according to jurisdictional requirements.
Submit requests for duplicate titles or other necessary documentation.
Verify buyer, seller, and vehicle information in internal databases and title paperwork, reviewing odometer readings, release of liens, customer, and payment status.
Identify and prepare titles for mailing to customers.
Accurately enter and update information in internal databases.
Process payments (no cash handling) and verify flooring plan payments.
Maintain a filing system for titles and other documents.
Run and review reports, customer worksheets, vehicle inventory, and title lists.
Answer phones professionally, discerning caller needs, responding, or transferring to the appropriate department.
Make outbound telephone calls to customers regarding payment status and collections.
Perform any other duties assigned by the designated manager.