Titan Hub Peer Mentor Student Assistant AY 26-27
About The Position
This is a Federal Work Study position. Students must have FWS to apply for this position. Excellent communication and interpersonal skills are necessary. The candidate must be able to listen to others and respond in a clear, accurate, and concise manner, be flexible and able to work in a fast-paced environment with frequent interruptions, and work and interact with a diverse population and professional staff. The candidate should be a quick learner, follow directions, and complete tasks promptly. Prior experience working in customer service with college students or the public is desired. The student will assist in various office areas and pending office needs such as document imaging and clerical tasks. The student will: create a welcoming environment for clients, assist clients in the financial aid process, review incoming documents for completeness, make appointments and referrals when necessary. Candidates will answer basic financial aid questions at the counter and on the telephones. Additional responsibilities may include: preparing documents for image scanning, sorting, date stamping, and reviewing mail for completeness and routing to appropriate staff, returning incomplete documents and forwarding those that are complete for continued processing, scanning documents, and mailing all notifications. The employee will gain an understanding of financial aid program eligibility requirements. The student will start the business day in the lobby by logging on computers, unlocking entrances, preparing the client service area and environment, and ending the day by logging off computers, locking entrances, preparing client service area for the next day. Training and orientation will be in the Office of Financial Aid, Scholarships Office, and Titan Hub and consist of observing other full-time staff while they serve students at the records, reception, counter, and telephone service area. In addition to this, responsibilities include other duties as assigned and occasional evenings and weekends for outreach events.
Requirements
- Must have Federal Work Study (FWS) to apply
- Excellent communication and interpersonal skills
- Ability to listen to others and respond in a clear, accurate, and concise manner
- Flexibility and ability to work in a fast-paced environment with frequent interruptions
- Ability to work and interact with a diverse population and professional staff
- Quick learner, follow directions, and complete tasks promptly
- Ability to learn and perform assigned work
- Ability to follow oral instructions
- Ability to work cooperatively with faculty, staff, and other students
- Ability to communicate effectively with all levels
- Ability to read and write English at a level appropriate to the position
- Current student at CSUF and enrolled/registered (fees paid) in a current regular semester as a new or continuing student
- Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester
- In good academic standing (not on academic probation, continued probation, academic dismissal)
- Authorized to work in the United States and can provide employment eligibility documents
- Must pass a background check (including a criminal records check)
Nice To Haves
- Prior experience working in customer service with college students or the public is desired
Responsibilities
- Create a welcoming environment for clients
- Assist clients in the financial aid process
- Review incoming documents for completeness
- Make appointments and referrals when necessary
- Answer basic financial aid questions at the counter and on the telephones
- Prepare documents for image scanning
- Sort, date stamp, and review mail for completeness and routing to appropriate staff
- Return incomplete documents and forward those that are complete for continued processing
- Scan documents
- Mail all notifications
- Gain an understanding of financial aid program eligibility requirements
- Start the business day by logging on computers, unlocking entrances, preparing the client service area and environment
- End the day by logging off computers, locking entrances, preparing client service area for the next day
- Observe full-time staff while they serve students at the records, reception, counter, and telephone service area
- Perform other duties as assigned
- Participate in occasional evenings and weekends for outreach events
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
