TIS Hardware/Network Technician

KCK•Kansas City, KS

16h•Onsite

About The Position

The Kansas City, Kansas Public Schools (KCKPS) is seeking a TIS Hardware/Network Technician to provide timely troubleshooting, installation, and repair of network infrastructure and computers while minimizing downtime for staff. This role is committed to creating a secure, efficient, and responsive technology environment. The technician also aims to deliver strong customer service and proactive technical support across all campuses.

Requirements

Knowledge of enterprise networking, including VLANs, quality of service (QoS), and wireless networking (802.11 standards).
Proficiency in configuring and maintaining routers, switches, firewalls, and other network equipment.
Hands-on experience with network hardware and tools such as cabling, testing equipment, and network monitoring software.
A strong understanding of network protocols (TCP/IP, DHCP, DNS).
Strong troubleshooting and problem-solving skills with attention to detail.
Excellent verbal and written communication skills to assist non-technical users.
Associate's degree in information technology, computer science, or a related field.
1-2 years of experience as a network technician, IT specialist, or similar.
Ability to demonstrate good customer service skills while interfacing with faculty, students, staff, and administrators.
Must have reliable transportation
Network+, CCNA, or equivalent
Security+, ISC2 CC, or equivalent

Nice To Haves

Apple Technician Certification, highly desirable
A+ Certification, or equivalent experience (Mac and PC Experience highly desired)
Deep familiarity with iOS, macOS and Windows highly desired
Experience with Mosyle and/or JAMF

Responsibilities

Installing and configuring network hardware, such as routers, switches, and access points.
Managing data cabling and physical network infrastructure to ensure clean and effective setups.
Monitoring network performance and analyzing metrics to prevent or resolve outages.
Diagnosing and troubleshooting hardware and software issues in the network environment.
Supporting employees with network connectivity problems and providing technical guidance.
Collaborating with IT teams to upgrade and expand network infrastructure.
Documenting network layouts, configurations, and troubleshooting procedures.
Configure operating systems and software, using standard District and administrative packages.
Repairs damaged devices and is responsible for the outbound repair process when needed.
Installs, assembles, and configures computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware; installs cables or directs the rewiring of cables as required for new installations and office reconfiguration when necessary or as directed by supervisors.
Troubleshoots problems with devices, including troubleshooting hardware and software, email, network, and peripheral equipment problems; makes repairs and corrections where required.
Acts as a technical resource in assisting staff and students to resolve problems with equipment and data; communicates with the help desk to facilitate exchange of information and advice; implements solutions or notifies users as required.
Assists in instructing staff and students in the use of standard district and administrative software when required.
Instruct staff and students in the use and care of new and existing equipment.
Determine the feasibility of repair of damaged or obsolete equipment and report it to the supervisors.
Other duties as assigned by the supervisor, assistant director, director, or executive director.