Tire Service Advisor

Take Ten Tire & Service•Sapulpa, OK

27d•$18 - $20•Onsite

About The Position

Take Ten Tire and Service is seeking an energetic, team-oriented Service Advisor who understands the importance of being the face of the company. This role requires a positive attitude, a strong work ethic, and a genuine commitment to customer service. The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.

Requirements

Customer Service background
Automotive background
Strong phone skills
Able to stand for long periods
Ability to work with a computer system
Learn the Tiremaster program

Nice To Haves

Bilingual

Responsibilities

Promptly meet and greet every service customer in a friendly and courteous manner.
Listen to customers' reasons for bringing their vehicle to the service department.
Offer logical diagnostic services or repairs to satisfy the customers' concerns.
Provide accurate estimates for all recommended services or repairs.
Maintain open communication with technicians and the shop foreman regarding job status updates.
Handle minor customer complaints and/or misunderstandings with courtesy and tact, without exacerbating the issues.
Make policy adjustments within the guidelines and budgets established by management.
Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
Write and complete work orders, explain the work done to the customer, and collect payments.
Strive to ensure that every customer is very satisfied with the level of service the shop offers.
Provide superior customer service at all times.
Make yourself available for and complete all required and additional training the Company offers.
Perform other duties as required by management.
Adhere to company policies and legal regulations at all times when conducting business.