Tire Sales and Service Advisor- South Riding ($18- $25/hr+ commissions)

Sun Auto Tire and Service•South Riding, VA

9h•Onsite

About The Position

Hogan & Sons Tire and Auto, a multi-generational family business, is seeking a Service Advisor to join their team. This role is responsible for selling and promoting all products and services offered by Hogan's, adhering to company standards. The position involves customer interaction, vehicle inspection, documenting service needs, recommending services, and providing accurate quotes. The advisor will also communicate updates, handle customer check-outs, and conduct follow-up calls to ensure satisfaction.

Requirements

High School Diploma or equivalent
Possess valid driver’s license, or obtain a valid driver’s license within 30 days of hire date
Ability to work five days per week- including Saturdays

Nice To Haves

Prior experience as a Service Advisor is helpful, but not required

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned