Tire and Battery Service Advisor

Walmart•Normal, IL

1d•Onsite

About The Position

The Tire and Battery Service Advisor maintains facility and sales floor safety and standards, ensuring the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies. This role involves monitoring tire and battery orders daily, assisting members with installation appointments, communicating lead time changes, and offering alternative suggestions for installation or tire fitments. The advisor provides expert member service and recommendations, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. They utilize Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products, explain warranties, and ensure members receive optimal service and value. A key aspect is driving sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with other associates to promote TBC offerings. The advisor triages and prioritizes service workflow in TBC service bays, understanding time requirements and making recommendations to the TBC Team Lead or Technicians to maximize efficiency. The position requires knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques. Advisors are expected to leverage technology, including digital tools and handheld devices, to enhance operations, improve the service experience, and make real-time business decisions. They serve as a brand advocate, valuing the member's experience, modeling high-quality service, and assisting in training team members. Responsibilities also include completing vehicle service requests, operating TBC equipment safely, managing merchandise and supplies, and maintaining documentation. Strong interpersonal skills are crucial for engaging with members, processing purchases, returns, refunds, and exchanges. The advisor must comply with company policies, procedures, and standards of ethics and integrity, completing work assignments by collaborating with partners, identifying priorities, and adapting to change. They are expected to embody company values such as respecting individuals, acting with integrity, serving customers and members, and striving for excellence, including specific adherence to TBC and Point-of-Sale guidelines.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail Experience.

Responsibilities

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Monitors the status of tire and battery orders daily and assists members with appointments for installation.
Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
Assists members with tire maintenance and repair services.
Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, demonstrating awareness of the different services in the queue, understanding the time requirements needed to perform requested services, prioritizing TBC service appointments to maximize service efficiency, and re-prioritizing members and making recommendations to the TBC Team Lead or Technicians to meet service needs.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members.
Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
Develops and influences team members, understands roadblocks and assists in training team members.
Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions.
Completes vehicle service requests and tests.
Operates TBC equipment properly and safely.
Receives, stores, and disposes of merchandise and supplies.
Completes and maintains documents.
Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.
Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.
Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
Provides correct information to Members on TBC goods and services.
Provides TBC services and meets Member needs in a timely manner.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Uses TBC equipment and supplies in correct ways and completes required documentation.
Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
Assists Members with payment methods, return policies, and location of items when asked.
Uses the cash register and completes Member sales in a timely manner.
Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

Competitive pay
Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (Paid Time Off)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
PPTO (Protected Paid Time Off)
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates)
Tuition, books, and fees completely paid for by Walmart (for Live Better U programs)