This role is responsible for assisting members in selecting and purchasing tires, performing proper tire installation and repair, completing necessary tire bay documentation, and adhering to tire bay policies and procedures. Team members are expected to carry out assigned job functions, support club policies, and strive for flawless execution. They must act with honesty and integrity, prioritize the member experience, and escalate concerns as appropriate. A safe and positive environment for members and colleagues is essential, emphasizing inclusion, collaboration, and respect. Team members should work together to achieve goals with speed and agility, embracing innovation and adaptation. Maintaining a friendly and positive attitude is key. Members are to receive service excellence through all points of contact, with concerns resolved and deescalated. A daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and club standards (Fast, Friendly, Full, Fresh, Clean) is expected. This includes ensuring a grand opening look daily, executing promotional plans, maintaining visible and accurate signage, and keeping the club clean and organized. Understanding departmental performance reporting and the impact of consistent execution on the business is also important.
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Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed