(USA) Tire & Battery Technician - Automotive

Walmart•Southaven, MS

2d•$19 - $27•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and work collaboratively with associates to meet members’ expectations. The role includes assisting members with purchasing decisions, performing service-related work, using equipment and digital tools, and maintaining inventory, documentation, safety, and compliance standards. The technician supports team members by sharing knowledge, mentoring and assisting with training, and delivering respectful, high-quality customer service. The role also requires following company policies and standards of ethics and integrity, completing assigned work and priorities, and adapting to new tools, technologies, and feedback.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Successfully complete all job-required training and assessments within the prescribed time period if selected.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests, educate associates about tools, tasks, and resources, and mentor new technicians.
Provide safe and efficient customer service using knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment, TPMS, product specifications, and seasonality.
Use Point of Sale systems, phone and in-person selling techniques, handheld technology, and other digital tools to support sales, service, safety, and training.
Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders; operate cash registers and process transactions.
Work hands-on in the physical work area and maintain accurate inventory, audit, safety, and compliance standards.
Report TBC complaints, safety hazards, and problems with products, services, or work areas; complete required paperwork, logs, and documentation.
Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Promote a positive member experience and model high-quality service and products; support, influence, and inspire associates in a respectful, team-oriented manner.
Assist in training team members and help address roadblocks to their work.
Follow company policies, procedures, and ethical standards, including use of the Open Door Policy and related action plans.
Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
Build trusting team relationships, communicate positively, mentor others, and recognize their contributions.
Put customers and members first, make decisions using reliable information, and consider how individual work affects the team and stakeholders.
Learn, adapt to change and feedback, use new technologies and skills, and support continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Potential hourly premiums depending on schedule, facility, season, or specific work performed.