(USA) Tire & Battery Technician - Automotive

Walmart•Colonial Heights, VA

1d•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in both the sales and service areas of the department, aiming to deliver value to members. This role involves collaborating with other associates to meet member expectations. At Sam's Club, the focus is on reinventing the shopping experience, and associates are central to this effort. You will play a crucial role in shaping the future of retail and improving lives globally, finding purpose in your work and building a proud career within the company.

Requirements

Valid state-issued driver's license.
Acknowledge that the position requires successful completion of all job required trainings and assessments within a prescribed time period if the position is received.
Must be 18 years of age or older.

Nice To Haves

Auto service industry
Retail Experience

Responsibilities

Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians, while developing interpersonal skills for providing safe and efficient customer service.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications and seasonality, and Point of Sale systems, as well as phone and in-person selling techniques.
Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems for immediate business decisions related to services, safety alerts, new product information, product application, and training, adapting to new tools and encouraging others to use them.
Communicates equipment, tools, and supplies needs to TBC Lead, tracking and monitoring returns and special orders, operating cash registers, processing transactions, working hands-on in the physical area, maintaining accurate inventory, auditing safety and compliance standards, reporting TBC complaints, safety hazards, and problems with products, services, and work areas, completing paperwork, logs, and other required documentation, ensuring merchandise is packaged, labeled, and stored in accordance with company policies and procedures, identifying member needs, assisting members with purchasing decisions, and resolving issues and concerns.
Being a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products, developing, influencing, and inspiring others for working in a style that is respectful, supportive, and team oriented, understanding the roadblocks and assisting in training team members.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, and helps to attract the best talent.
Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits including medical, vision and dental coverage
Financial benefits including 401(k), stock purchase and company-paid life insurance
Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.