(USA) Tire & Battery Technician - Automotive

Walmart•Jacksonville, NC

1d•Onsite

About The Position

As a Tire & Battery Center Technician, you will work to provide safe and efficient service in both the sales and service areas of the department, aiming to deliver more of what members love, for less. This role involves collaborating with other associates to ensure the club meets member expectations. You will be a team member, fulfilling sales and service requests, educating other associates on tools, tasks, and resources, and mentoring new technicians while developing interpersonal skills for customer service. You are expected to be an expert in safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point of Sale systems, and selling techniques. The position requires leveraging digital tools to drive sales, improve service, and enhance associate engagement, utilizing handheld technology for business decisions, safety alerts, new product information, product application, and training, while adapting to new tools and encouraging their use. As an owner, you will communicate equipment, tools, and supplies needs to the TBC Lead, track and monitor returns and special orders, operate cash registers, process transactions, maintain accurate inventory, audit safety and compliance standards, report complaints and hazards, complete documentation, ensure proper merchandise handling, identify member needs, assist with purchasing decisions, and resolve issues. You will also act as a talent ambassador, valuing the member's experience, modeling high-quality service, developing and inspiring others, and assisting in training team members. The role requires compliance with company policies, procedures, and ethical standards, completing work assignments, collaborating with partners, identifying priorities, and adapting to feedback. It emphasizes respecting individuals, fostering a culture of belonging, acting with integrity, serving customers and members, and striving for excellence through continuous improvement and embracing new technologies.

Requirements

Valid state-issued driver's license.
Successfully complete all job required trainings and assessments within a prescribed time period if the position is received.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail Experience.

Responsibilities

Collaborate with team members to fulfil sales and service requests.
Educate other associates on tools, tasks, and resources.
Mentor new technicians.
Communicate and develop interpersonal skills for providing safe and efficient customer service.
Demonstrate knowledge of safety and compliance protocols.
Demonstrate knowledge of tire and battery industry guidelines.
Demonstrate knowledge of service standards.
Demonstrate knowledge of equipment operations.
Demonstrate knowledge of TPMS (Tire Pressure Monitoring systems).
Demonstrate knowledge of product specifications and seasonality.
Demonstrate knowledge of Point of Sale systems.
Demonstrate knowledge of phone and in-person selling techniques.
Leverage digital tools to plan for and drive sales.
Leverage digital tools to improve the service experience.
Leverage digital tools to elevate associate engagement.
Utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
Adapt to new tools and encourage others to use them.
Communicate equipment, tools, and supplies needs to TBC Lead.
Track and monitor returns and special orders.
Operate cash registers.
Process transactions.
Work hands-on in the physical area.
Maintain accurate inventory.
Audit safety and compliance standards.
Report TBC complaints, safety hazards, and problems with products, services, and work areas.
Complete paperwork, logs, and other required documentation.
Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
Identify member needs.
Assist members with purchasing decisions.
Resolve issues and concerns.
Be a brand advocate by valuing the members experience in the TBC area.
Model high quality service and products.
Develop, influence, and inspire others for working in a style that is respectful, supportive, and team oriented.
Understand roadblocks and assist in training team members.
Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Complete work assignments and priorities by using policies, data, and resources.
Collaborate with managers, coworkers, customers, and other business partners.
Identify priorities, deadlines, and expectations.
Carry out tasks.
Communicate progress and information.
Determine and recommend ways to address improvement opportunities.
Adapt to and learn from change, difficulties, and feedback.
Embrace differences in people, cultures, ideas, and experiences.
Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
Create opportunities for all associates to thrive and perform.
Help to attract the best talent.
Work as a team, build strong and trusting relationships.
Communicate with impact, energy, and positivity to motivate and influence.
Strengthen the team by helping, developing, and mentoring others.
Recognize others' contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics, and compliance.
Model the Walmart values to support and foster our culture.
Hold oneself and others accountable.
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first.
Make decisions based on reliable information.
Balance short and long-term priorities and consider how own work impacts the teams ability to deliver on our purpose for all stakeholders.
Display curiosity and a desire to learn.
Take calculated risks and demonstrate courage and resilience.
Drive continuous improvements.
Be open to and use new technologies and skills.
Support others through change.

Benefits

Competitive pay.
Performance-based bonus awards.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.