Tire and Battery Service Advisor

Sam's East • Charlotte, NC

17h • Onsite

About The Position

The Tire and Battery Service Advisor is responsible for maintaining facility and sales floor standards, ensuring the Tire and Battery Center (TBC) is organized and stocked, and providing expert member service. This role involves assisting members with tire and battery purchases and services, managing appointments, communicating order status, and driving sales. The advisor will also triage service workflow, demonstrate knowledge of industry guidelines and equipment, and leverage technology to enhance operations. They will act as a brand advocate, develop team members, and ensure adherence to company policies and procedures. Key responsibilities include operating TBC equipment safely, completing service requests, and handling member transactions at the Point-of-Sale. The role emphasizes respecting individuals, acting with integrity, serving customers, and striving for excellence.

Requirements

• Valid state-issued driver's license.
• 18 years of age or older.

Nice To Haves

• Auto service industry experience
• Retail Experience

Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation.
• Communicates lead time changes and order cancellations to members and makes alternative suggestions.
• Assists members with tire maintenance and repair services.
• Provides expert member service and recommendations by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns.
• Uses product knowledge and reference materials to recommend suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club.
• Triages and prioritizes service workflow in TBC service bays.
• Demonstrates awareness of services in the queue and understands time requirements for requested services.
• Prioritizes TBC service appointments to maximize service efficiency.
• Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices.
• Serves as a brand advocate by valuing the member's experience and modeling high quality service and products.
• Develops and influences team members, understands roadblocks, and assists in training team members.
• Provides products and services to Members in accordance with Company policies and procedures.
• Completes vehicle service requests and tests.
• Operates TBC equipment properly and safely.
• Receives, stores, and disposes of merchandise and supplies.
• Completes and maintains documents.
• Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging situations with professionalism and empathy.
• Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners.
• Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
• Provides correct information to Members on TBC goods and services.
• Provides TBC services and meets Member needs in a timely manner.
• Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
• Uses TBC equipment and supplies in correct ways and completes required documentation.
• Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
• Assists Members with payment methods, return policies, and location of items when asked.
• Uses the cash register and completes Member sales in a timely manner.
• Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed