Tire and Battery Service Advisor

Walmart•Jacksonville, FL

1d•Onsite

About The Position

The Tire and Battery Service Advisor is responsible for maintaining facility and sales floor safety and standards, ensuring the Tire and Battery Center (TBC) sales floor is organized, stocked, and merchandised. This role involves presenting and maintaining merchandise, monitoring tire and battery orders, assisting members with appointments, and communicating lead time changes. The advisor provides expert member service, recommendations, and resolves concerns, using product knowledge and reference materials to suggest the safest and most suitable tire and battery products. They drive sales and service excellence by communicating the value of merchandise and services, and collaborating with associates across the club. The role also involves triaging and prioritizing service workflow in TBC service bays, demonstrating knowledge of safety, compliance, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques. Leveraging technology to enhance operations and engagement is key, as is serving as a brand advocate and developing/influencing team members. The advisor completes vehicle service requests, operates TBC equipment properly and safely, receives, stores, and disposes of merchandise, and completes documentation. Strong interpersonal skills are essential for engaging with people and handling challenging situations professionally. The role also includes operating hardware, processing member purchases, and assisting with payments, returns, refunds, and exchanges, while complying with company policies, procedures, and standards of ethics and integrity. Completing work assignments and priorities involves using policies, data, and resources, collaborating with others, identifying priorities, and adapting to change. The role emphasizes respecting individuals, working as a team, building relationships, communicating effectively, and strengthening the team through helping, developing, and mentoring others. Acting with integrity involves maintaining high standards of ethics and compliance, modeling company values, and holding oneself and others accountable. Serving customers and members means delivering results while putting the customer first and making decisions based on reliable information. Striving for excellence includes displaying curiosity, taking calculated risks, and demonstrating courage and resilience, as well as driving continuous improvements and supporting others through change. Specific to the Tire and Battery Center, the role requires following safety and security guidelines, providing correct information on goods and services, meeting member needs in a timely manner, reporting complaints and hazards, and using equipment and supplies correctly. For Point-of-Sale operations, the role involves following procedures to prevent shrink, assisting members with payment methods and returns, using the cash register efficiently, and reporting complaints and issues.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised.
Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays.
Monitors the status of tire and battery orders daily and assists members with appointments for installation.
Communicates lead time changes and order cancellations to members and makes alternative suggestions.
Assists members with tire maintenance and repair services.
Provides expert member service and recommendations by greeting members, identifying member needs, and assisting with purchasing and service decisions.
Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services.
Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
Leverages technology to enhance operations and engagement by using digital tools and handheld devices.
Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
Develops and influences team members by understanding roadblocks and assisting in training.
Provides products and services to Members in accordance with Company policies and procedures.
Completes vehicle service requests and tests.
Operates TBC equipment properly and safely.
Receives, stores, and disposes of merchandise and supplies.
Completes and maintains documents.
Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.
Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges.
Complies with company policies, procedures, and standards of ethics and integrity.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners.
Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
Provides correct information to Members on TBC goods and services.
Provides TBC services and meets Member needs in a timely manner.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Uses TBC equipment and supplies in correct ways and completes required documentation.
Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
Assists Members with payment methods, return policies, and location of items when asked.
Uses the cash register and completes Member sales in a timely manner.
Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PPTO (Paid Public Time Off)
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.