TIMS VMI Service Coordinator
About The Position
The TIMS VMI Coordinator is responsible for executing all Vendor Managed Inventory (VMI) activities at assigned customer locations in alignment with the VMI schedule and customer agreements. This role ensures optimal inventory levels, operational accuracy, and high customer satisfaction by managing on‑site inventory, maintaining strong customer relationships, and coordinating replenishment activities through ClearSpider. The VMI Coordinator serves as the primary operational contact for VMI customers and collaborates closely with internal departments, including Purchasing, Inventory, Accounting, Customer Service, and Warehouse to ensure service levels are consistently met. The role also identifies new opportunities and operational insights to support Sales and continuous improvement.
Requirements
- Experience in inventory management, supply chain, warehouse operations, or customer service preferred.
- Strong organizational and time‑management skills.
- Ability to work independently at customer sites with minimal supervision.
- Proficiency with inventory management systems (preferred).
- Strong communication and relationship‑building skills.
- Valid driver’s license and a clean driving record are required, as regular travel to customer locations is an essential part of the role.
- Ability to lift, move, and organize inventory as needed.
Nice To Haves
- Proficiency with inventory management systems
Responsibilities
- Perform VMI visits according to the established schedule and customer agreements.
- Manage customer inventory including receiving, organizing, labeling, cycle counting, restocking, and replenishing stock.
- Maintain accurate inventory records in ClearSpider, ensuring real‑time visibility and data integrity.
- Verify product condition, expiration dates, and bin locations to prevent stockouts or overstock situations.
- Generate replenishment orders through ClearSpider and submit them to Customer Service for processing.
- Monitor backorders and proactively follow up with Purchasing, Inventory, Warehouse, and Customer Service to resolve delays.
- Communicate order status updates and expected delivery timelines to customers as needed.
- Serve as the primary operational point of contact for VMI customers.
- Address customer operational inquiries, product questions, and service concerns promptly.
- Maintain a professional presence on‑site, reinforcing trust and reliability.
- Collaborate with Purchasing, Inventory, Warehouse Operations, Accounting, and Customer Service to ensure seamless VMI execution.
- Escalate issues impacting service levels and work with internal teams to resolve them quickly.
- Provide timely updates on inventory discrepancies, customer feedback, and operational challenges.
- Identify and communicate new product opportunities, customer needs, and potential upsell/cross‑sell opportunities to the Sales team.
- Report customer inquiries about new items, pricing, or product availability.
- Share operational insights that may support account growth or process improvements.
- Maintain accurate documentation of VMI activities, inventory adjustments, and customer interactions (packing list, change management form).
- Perform shipping reconciliation and manage all related product issues, processing RMAs in coordination with Customer Service and Warehouse.
- Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.
- Participate in internal reviews to improve VMI efficiency, accuracy, and customer satisfaction.
Benefits
- Health, Dental & Vision — Coverage through Cigna, Guardian, and VSP, effective your first full month, with FSA/HSA options available.
- Financial Security — Company-paid life and AD&D insurance, voluntary short-term disability, and 401(k) with employer match.
- Time Off — Accrued PTO, 11 paid holidays (including your birthday), paid parental leave, and additional paid leave for life events.
- Professional Development — Up to $3,000 annually in tuition assistance.
- Additional Perks — Employee Assistance Program, wellness programming, legal and identity protection services, and a $1,000 employee referral bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
